Convenient services provided by the Unified Communication Platform

UC should be no stranger to everyone. I believe many enterprises will understand the abbreviation of this unified communication platform. So for the current enterprise communication means, we have the specifications of this platform, so that enterprises can enjoy convenient and fast communication methods and bring more space for time compression, this improves the efficiency of enterprises.

UBC is short for Unified Business Communication, that is, Unified commercial Communication. It is a special term for the application of a Unified Communication platform in the commercial field and belongs to the "big concept" of UC.

Let's take a look at the equation: UBC = employee + process + Information + technology. This shows that UBC is not only a multi-channel communication, but also the integration and integration of various communication technologies/services, enterprise employees, business processes and various information.

Employee-entities that are directly or indirectly involved in the UBC system.

Including:

◆ People-people, people-machines, machines-Machines

◆ Enterprise-enterprise, enterprise-customer, customer-customer

◆ One-to-one, one-to-many, and many-to-many.

Business Process-a series of processes and specifications formulated and followed according to the business goals to be achieved, with typical time series characteristics.
 
◆ Internal enterprise: manufacturing, supply chain, logistics/Administration

◆ External Enterprise: Marketing/sales, logistics, support/service, and settlement

Information-the content of the Unified Communication Platform.

◆ Who: initiator, relationship, background, role, knowledge, department, value, location, and contact history

◆ What: Theme, task, Data, content, plan, type Sales, service, notification)

◆ Time: Real-time or delayed, random or scheduled

◆ Where: face-to-face, virtual, remote), form, feasibility, and cost

◆ Why: objects, events, motivations, and emergencies

Technology/service-solve the problem of how to implement the above-mentioned unified communication platform.

◆ Channels: voice, video, Web, information transmission, letter/fax, face-to-face

◆ Display: status, location, availability, and contact rules

◆ Address recording: User ID and information, identity authentication, and authorization Authentication

◆ Meeting: Establish multi-user communication through multiple channels

◆ Control: Establish, transmit, forward, queue, and route rules

◆ Mobility: Where to initiate communication-devices, networks, and channels

◆ Client: smartphone, netbook, virtual client, PC

◆ Report: Real-time logs and historical records