Five levels of "listening" in Communication

In an enterprise, listening is the basis for communication between managers and employees. However, in reality, many people do not really master the art of "listening. According to the analysis, there are different levels of listening.

The lowest is "listen without hearing": As you have heard, you have never heard of it;

The second is "perfunctory": Well ...... Oh ...... Good ...... Ah ...... A slight reaction is actually absent-minded;

The third is "select listener": only listen to your own meaning or taste, and automatically filter out the music that is different from your own meaning;

The fourth is "Focused Listening": some communication skills will emphasize "active" and "responsive" listening, and retell the other party's words to say they did hear it, even if every sentence may be entered into the brain, it is still doubtful whether the speaker's intention and intent can be recognized.

Fifth, "listening with empathy": the goal of listening to ordinary people is to make the most appropriate response, not to understand each other. Therefore, the purpose of listening with empathy is to "understand", not to "respond", that is, to understand others' ideas and feelings through communication.

Only one achievement of interpersonal communication is carried out through text. The third achievement depends on the tone and voice. The majority of the sixth achievement is the rich body language of human changes. Therefore, the following "Five to" must be achieved for empathy listening ", not only do we need to "ears", but also "mouth to" (tone), "Hand to" (expressed by the body), and "eye to" (observe the body), "heart to" (with the mind ).

When we can listen to others with empathy, We can naturally provide the psychological satisfaction and warmth of the other party. In this case, you can concentrate on solving problems or exert influence and leadership.

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Five levels of "listening" in Communication