Lync Client 2010 Contact Sync problem Handling

One customer reported that he had modified the account's display name in ad for several months and that the display name was still old in some people's Lync client 2010. The first idea is that the cache is causing it, so we clean up the cache, save the code in the split line below into a text file, name the. bat file, and then execute.

--------------------------------------------------------------------Split Line-------------------------------------------------- ------------------------------------

@echo on

@echo ****** clear cache start!!! ******

@echo ********************************************************************************

@echo 1-Modify-Registry-immediate book

REG ADD hkcu\software\policies\microsoft\communicator/v galdownloadinitialdelay/t reg_dword/d 0/f

@echo ********************************************************************************

@echo 2-Close-lync 2010-Process

@echo off & taskkill/f/im Communicator.exe

@echo ********************************************************************************

@echo 3-Close-lync 2010-Process

@echo off & taskkill/f/im UcMapi.exe

@echo ********************************************************************************

@echo 4-Close-lync 2013-Process

@echo off & taskkill/f/im Lync.exe

@echo ********************************************************************************

@echo 5-Delete-lync 2010-corresponding-directory-file

@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\communicator\*.*"
@echo off & rd/s/q "%userprofile%\appdata\local\microsoft\communicator\"

@echo Off & del/f/s/q "%USERPROFILE%\Local Settings\Application Data\microsoft\communicator\*.*"
@echo off & rd/s/q "%userprofile%\local Settings\Application Data\microsoft\communicator\"

@echo ********************************************************************************

@echo 6-Delete-lync 2013-corresponding-directory-file

@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"
@echo Off & del/f/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\*.*"

@echo off & rd/s/q "%userprofile%\appdata\local\microsoft\office\15.0\lync\"

@echo ********************************************************************************

@echo ****** Clear cache complete!!! ******

@Pause

-----------------------------------------------------------------------Split Line----------------------------------------------- ------------------------------

After the run is complete, sign in to Lync again, but the problem remains. So I was divided into the following steps to troubleshoot

1. Check the contact information for the modified display name to the Lync database

I selected the account showing the exception [email protected], the account changed from the original Zheng to Fan Linyan

SELECT * FROM [Rtcab]. [dbo]. [Abattributevalue] where Value like '%[email protected]% ', the query results found that the database has been updated.

650) this.width=650; "title=" image "style=" border-top:0px; border-right:0px; Background-image:none; border-bottom:0px; padding-top:0px; padding-left:0px; border-left:0px; padding-right:0px "border=" 0 "alt=" image "src=" http://s3.51cto.com/wyfs02/M02/73/63/ Wkiol1x741pivbcbaaiwimnaozy590.jpg "" 644 "height=" 340 "/>

2. Create a new account T1, search in T1 front

650) this.width=650; "title=" image "style=" border-top:0px; border-right:0px; Background-image:none; border-bottom:0px; padding-top:0px; padding-left:0px; border-left:0px; margin:0px; padding-right:0px "border=" 0 "alt=" image "src=" http://s3.51cto.com/wyfs02/M00/73/63/ Wkiol1x741ogzufdaacp9lazq6w432.jpg "" 244 "height=" 215 "/>

Search results OK

3, find a look at the abnormal account search front,

650) this.width=650; "title=" image "style=" border-top:0px; border-right:0px; Background-image:none; border-bottom:0px; padding-top:0px; padding-left:0px; border-left:0px; margin:0px; padding-right:0px "border=" 0 "alt=" image "src=" http://s3.51cto.com/wyfs02/M01/73/63/ Wkiol1x741sbgdgbaacyknczob8742.jpg "" 223 "height=" 244 "/>

Out of the results compared to T1 found, the query results I marked in red. At the same time I also notice that the account is logged out of the exception, see this FRONTDESK2 display name is updated, but 2-3 seconds later back to the old.

Comparing the results of these two queries, I think the Lync Client should be searching from multiple data sources, and these have priority levels. After understanding that this source of Lync does have multiple places, there are ad, Lync Database, Exchange my contacts, Exchange unified Contact store. I checked the Ad\exchange\lync database has been updated. See the query results in this Cindy, followed by (contacts), (Lync Contact), I think it should be Cindy in the previous add Frontdesk2 for their own contacts, and then his display name is Zheng, this will not follow the ad modification.

Open the Cindy Outlook, search for Frontdesk2 in the contacts, find the old name, delete it, exit the Lync client and log back in, search again front the result is the same as T1.

To resolve this issue.

Lync Client 2010 Contact Sync problem Handling