Note: All text, in addition to the site type, others are for the enterprise site. Please feel free to pay attention to the message, if the change will be in the home page hint text. If you are involved in a business problem, I may not be able to do too much elaboration. But there are some basic principles and techniques to deal with. Important words are generally bold ... An experienced person can look at the bold content directly. Except for the first one, other beginners can skip.
Communication part, suitable for most design industry.
This chapter is full of theoretical things, not the actual design.
Write the article really very hard, everybody top a top bar ...
Steps--
1: Positioning
To make an accurate positioning by communicating with the customer, or with the business people in contact with the customer.
Positioning is accurate or not, although it can not be decided to pass, but if the location is not allowed or too far away, then 100% passes. Positioning determines the quality of your manuscript. Just imagine, an annual output value of 100W and an annual output value of 1E enterprises, positioning can be the same? In the same way, the correct positioning of these two companies is exchanged, Not too much. The annual output value of 100W, under normal circumstances, the idea has not reached that height, which is determined by the size of the enterprise, (note that this is the general enterprise), and the annual output value of 1E enterprises, you give him the height of 100W, he naturally also beginning. In Exchange, Accurately grasp the customer's preferences. Carefully observe the decoration and decoration of the customer's business/office. Pay attention to his behavior. Do these things. Even in the communication with the client language you can not get accurate positioning, but also from the side of the analysis. Especially those who do not know how to express the customer. Pay more attention to these side things.
General I reach out to the customer the first information is the client's cis-like book. What the CIS means to the enterprise, not to say more, to find their own. CIS, can be said to be the soul of the general thing.
At the beginning of 05, the company received a single. After the first draft was formed, from the business side of the information, I think this is only a small factory owner, so according to experience, made a suitable version of their taste. And then, after this version is over there, Vice President to pass. This made me feel like I was swinging. But it turned out that I couldn't get the money. The reason is that the boss came back directly to veto. After 3 months of saw-sawing, I and the business came to the factory. I know it's not good to go into the gate. I have to make a new position on their company. Then I judged the difference between the VP and the boss is too big. The facts proved my judgment. The workers were impressed with the words of the boss. The vice-president was dismissive.
Positioning is not something that can be expressed in an accurate language. This requires you to find out, need you to judge, need you to feel.
2: Reference (may be omitted)
In a complete phrase, it is "a thorough study and exploration of similar sites given by clients", in fact, this point is needless to say, is the customer given the reference site, you have to be thorough and thorough browsing, and to make a clear understanding. and must understand the customer said that the people where good, people where bad. In this way, You will have more confidence in your manuscript.
3: Communication
This word will be seen every day, but have you ever thought about what that word means specifically?
In my opinion, it is nothing but understanding and expression. The middle is interspersed with analysis. Understand the customer's meaning, analyze the pros and cons, analyze the severity, analysis and rationality. Then, according to their own expertise to do a screening, and finally expressed. Note that the customer is not a professional, so you have to use their language to express your design ideas.
A designer who does not know how to express is not a good designer. Similarly, designers who do not know how to stick to principles are not good designers. To understand that customers are not professionals, they are simply talking or criticizing your work rather than your character, in the process of communication to keep your bottom line, an old saying, Business is not a renyi. Never be angry, even if the other party has a foul language, because the client is more concerned about your work than you.
It is very important that when the manuscript is submitted to the customer, that's what most people don't do. is the design instructions, generally I am two programs, because the text is not as good as the language to direct quickly, so I will make a call to the customer, a brief introduction, if the customer is free, and willing, I will pick a time to go directly to the door, If the customer has no time, I will give my design instructions. Professional attitude, determine the customer's respect for you, and your reputation, most of the role is the price of the level.
At the time of production to 80%, or submit a preliminary finalization, you will be designed for the customer features or images exaggerated 150% to the customer know. Because this time to win further goodwill, customers will be more readily with you checkout. And then quickly in place to solve the customer requirements for additional content, Incidentally, ask if you want to set the access to how many times. Add some additional tips ...
To analyze customers ' suggestions from different angles (no major changes in the manuscript), I generally say that there is no problem. Then think about it and express your method or means in the most concise and popular language. Let the customer believe that you have no problem. And if there's a problem, it's still going to be Use a bland tone of voice to say the idea or difficulty, and to let the customer understand. If the customer insists, then do not easily mention the addition of money. Guide customers, through the increase in workload, difficulty, and so on to allow customers to propose a solution to increase the money.
For the boss or other people's opinion. First of all, you have to make a watertight catch. Don't say you don't have a sound. Be good at using (the boss means * * *, the boss thinks * * * * This is a centralized method. If the boss is not satisfied, and the people who are satisfied. Then you have to be very careful to say that X is always in the color of a better understanding, he thought this is good, XX director's feeling is very sharp, he thought this is also good. Such a similar sentence. Remember, before you get the absolute trust of your customers, you should never directly deny any of their opinions. Even if the customer has broken his foot, you have to give him a pan back.
(as if to say more ...)
4: Modification and later maintenance
Instant in place to ensure quality. There are those who are very pleasant but effortless and time-consuming, give him free.
PS: Learning and design attitude.
Serious and responsible, healthy and enthusiastic attitude. Will make you benefit from work and life.
The bigger picture
:
1: You have more than 80% confidence in your client's satisfaction with your work. Because to a large extent, your manuscript determines the success or failure of the single.
2: The attitude decides everything.
3: Respect all the people.
4: Cooperate with colleagues in place.
bottlenecks, confusion, gaps and others.
About the bottleneck, I believe many people have encountered. When I was a child, I practiced calligraphy. I was scolded by my father, I do not know the reason, then the high school to learn art, just know, painting does not come out when not to draw out, but encountered bottlenecks, if the smooth breakthrough, then certainly is big further, Otherwise it may be stuck at the same level for a long time.
The bottleneck is divided into two kinds, at least I think it's two, one is the ability or the level, the breakthrough symbolizes progress. And the other one, is the spirit of many reasons, such as long-term engaged in not getting better relief, and the resulting fatigue. Or is the work frequently by P, self-confidence is hit, Even the most respected designer's sarcasm and so on, and so on, will create bottlenecks, such bottlenecks, you break through, the idea will rise to another height, if the ability to follow, you are likely to step into a higher and broader areas.
To receive a list of the head but suddenly a blank, this is also a normal phenomenon, afraid of the blank time is too long, this time you need to adjust, to go outside for a lap, eat something, talk to colleagues, or to another environment with unrelated people to chat. After all the attention has been shifted, Come back and go on with your work. And confused is not the same, confusion refers to the design of the time to a certain step suddenly lost the direction of the feeling. In this case, I generally have to start from the idea, or look at their own written planning, since the habit of writing planning, I have not encountered this situation.
designer's bad temper.
On this point. There is no good solution for the future. The recommended method is calm, rest assured that there will not be so many people malicious attack you. For the advice they put forward, you should learn to think from different angles. Be sure that they are methodical, or don't let them say it. For the same level, there is no need to limit this, Because of almost the level of the situation, often it takes only a few words or even a few words to communicate with each other. Designers should not be afraid of other people's criticism. Similarly, give others advice when also pay attention to two points, one is orderly, clearly, two is not too heavy personal feelings.
