Operation and maintenance--self-help processing of problems

Group called Open platform to provide payment, direct charge business, immediately before the light, operation and maintenance has a lot of functions, data and other external open.

Think about it, in the problem of complaints processing self-help is a good idea.

Called the processing of the moon in charge of complaints, my ideas with him to communicate, do not want to support my idea, chat about the next only to know, worried about self-help after the complaint, the impact of their jobs, fear will lose their comfortable environment.

Not too agree with his point of view, open the self-help function of complaints, solve a large number of human duplication problems, but also improve the response time of complaints, of course, the need to find answers on the open platform needs to be manually supported. This product does not cause the product to lose the job, only will do well this product will be able to guarantee the individual in the team position. Of course, the most important thing is to have a self-summary, exercise, growth of an opportunity. Finally recognized my idea, first organized 4 lines together to do pre-planning.

Problem self-help solution, not only consulting class, for common problems need to be supported, including the library order information query, peripheral system requests. The basic version should be completed prior to the first stage, or a manual maintenance system is required. If the later development is better, we can consider promoting products.

Ultimately, hopefully this platform will solve more of our problems and become a direct contact between us and the provinces, experience and newcomers.

Operation and maintenance--self-help processing of problems