The way of Management (a)-communication begins with listening

Once a small country came to China, a tribute to the three identical Jin, the Emperor happy bad. But the people of this small country are not honest, but also a topic: Which of the three gold people is the most valuable? The emperor thought a lot of ways, please come to the jeweler to check, weigh, look at work, are identical.

What to do? The messenger is still waiting to report back. Great country, you don't even know this little thing, do you? Finally, a retired old minister said he had a way. The emperor will send the messenger to the hall, the old minister's chest had enough to hold three straw, inserted into the first Jin ears, this straw from the other side of the ear out. The second Jin the straw from the mouth, and the third Jin, the straw went in and fell into the belly, nothing. The old minister said: the third Jin is most valuable! The Messenger is silent and the answer is correct.

The story tells us that the most valuable person is not necessarily the most able to say. God give us two ears a mouth, it is to let us hear more and less said. Being good at listening is the most basic quality of a mature person.

Understanding and sentiment

The General people in the conversation, tend to their own opinions, opinions, feelings to influence others, so often talk about constantly, it seems that is not so unable to achieve the purpose of the conversation. In fact, talking to people, being a good speaker is not necessarily a success, but a good listener. A foreign proverb says, "Take 10 seconds to speak, take 10 minutes to listen." In the face of people's conversation, speaking and listening is opposites, serious to listen to, you can receive a good conversation effect. Only those who are good at listening understand that the "three-line, will have my teacher," the truth, can use all the opportunity to absorbing, enrich themselves, and can be left to others to speak good manners of the impression.

Because listen, also can meet each other's needs. Listening to each other's conversation is a kind of respect to the speaker, to a certain extent can meet the other's needs, at the same time can make people's communication, talk more effective, the relationship between each other more harmonious. Being able to listen patiently to each other's conversations is tantamount to telling the other person that you are the one who deserves to hear your speech, so that you can improve each other's self-esteem and deepen each other's feelings. On the contrary, the other side has not put the words to say, you can not listen to, it is most likely to make the other party's Pride frustrated

At the same time, listen to understand whether the other person really understand the meaning of what you just said. Listen, you can get the necessary information. Listen to other people's speech, from the content of his words, tones, demeanor, you can understand each other's needs, attitudes, expectations and personality, they will naturally come to you. Pay attention to listen to others, but also can think about what they want to say, organize their thoughts, find the right words, to improve the expression of their views, give a clear impression.

Managers need to listen

In a successful enterprise, the most important thing is communication, an excellent manager, must let employees and their own unimpeded communication, and communication from the beginning of listening
Understanding is what everyone needs, not just to be understood, but to understand others. Communication is the way of mutual understanding, and communication begins with listening, and the success or failure of interpersonal communication is often determined by the effectiveness of listening.

The ability to take a step back and listen to others is a sign of every success, the characteristics of management determines the special meaning of listening, the right decision always receives the environmental impact, into the competition, multilateral, and the overall environment, so that individuals can not ensure that their judgments are correct, not eloquent dialogue, and do not have a deep conversation, Primitive materialized listening is enough for managers to benefit, and if managers are good at listening, they can get the information they want from customers, colleagues and subordinates, and then analyze, think and evaluate it.
1. Listening can relieve subordinates ' vigilance
2, so that employees ' self-esteem is met , such as meeting bosom friend, improve subordinates ' self-confidence
3, can promptly identify the strengths of employees , and create conditions for their play
4, the most astute investment is no cost, and listen to fully comply with, it almost no price to pay

Experience sharing of listening skills:

1, focus. be attentive, do not interrupt when listening, try to minimize your language, because speaking and listening can not be done at the same time

2. establish a coordination relationship . Understand each other and try to look at the problem from his point of view. This is one of the main ways to improve listening skills.
3, listen attentively. face him, relaxed and the other side to maintain good eye contact, eye contact Another meaning is "I am listening to your speech"
4, pause. when the other end of the conversation, you have to wait for 35 seconds to talk quietly, so that on the one hand can avoid interrupting the risk of others talking (the other side may just stop to organize ideas), on the other hand is to tell each other, he said is worth thinking about, because you think it is important

5. do not make distractions and gestures . Try to avoid making people feel that your thoughts are moving, so that the speaker knows that you are really listening attentively. When listening, do not take the following actions: Always look at the table, distracted by the file, grab a pen scribble, these actions will make the speaker feel you are bored, not interested in the topic, more importantly, this shows that you do not focus, it is likely to miss the speaker to convey some of the effective information.

6, do not immediately under judgment . People often make a conclusion before something is clear, so keep a lot of judgment on your opponent until it is clear and conclusive. Be aware of your prejudices, even those who are the most unbiased of ideas. Be honest with yourself, acknowledge your prejudices, and listen to your opponents ' opinions and tolerate their prejudices.
7, feedback. Repeat what you have said in your own words and say, "You mean ..." You have just listened to what he said in your heart, and you can also confirm that you have correctly understood the meaning of the other person's expression.

The way of Management (a)-communication begins with listening