Q: My computer uses the Intel 845E chipset motherboard and supports USB. I installed Windows 98 and Windows XP on the hard disk. After installing the drivers under Windows 98, there are no problems, and there are no unknown devices or exclamation points in the Device Manager. However, in Windows XP, manual installation of the USB driver is always unsuccessful and a yellow exclamation point appears. I tried to update the SP1 extension package, but the system prompts that the language is incorrect and cannot be upgraded. Currently, the USB 2.0 device cannot be used normally in Windows XP. What should I do?
A: Many USB 2.0 devices can work well in Windows 98 and Windows 2000, but cannot work normally in Windows XP. This problem occurs mainly because the Windows XP drivers of your USB device require the support of the SP1 Patch package. Therefore, if you do not upgrade to SP1, the driver cannot be properly installed. The system prompts that the language is incorrect during the upgrade. This indicates that you have installed a multi-language extension package in the system. In this case, you can reinstall Windows XP and immediately upgrade it to SP1 or SP2 for re-activation, so that your USB 2.0 device will be automatically recognized by the system and can be used properly.