Workplace: 8 ultimate skills for customers

First move

When we visited the customer for the first time, the salesman was not allowed to complete all the introductions at a time when they were engaged in product technical exchanges with the customer (some varieties should be properly retained). After introducing the product technology, do not send the Product Data Book once. Each time you only give him one or two types of data books. You can tell the customer that there are a lot of customers going to today and the product has been released. Otherwise, I will send it to you next time, leaving space and room for the next visit.

 

Second move

Make another visit in the name of sending materials (for different sales staff, some sales staff can also tell the customer that the company has recently developed a new breed and brought the materials to communicate with you ).

 

Third move

In the name of XX Company or XX department, let's take a look at you and find a time to chat with the customer.

 

Fourth move

Family visits: when the customer does not find a proper reason to visit the customer after multiple visits, we can track and find out his home address after the customer leaves work, choosing a week or a proper time, in his residential courtyard, met him on the grounds that he saw his friends or friends and friends. At this time, he felt that his feelings were different from those in the factory, find out the specific floor of his home so that he can visit his home with a gift next time and become friends with his family (especially his parents ).

 

Fifth move

I took my colleagues or technical engineers to name other customers as after-sales service and passed by their company. By the way, I would like to see if there is anything to do for them. Please ask them to speak up and let the customer be touched by your service.

 

Sixth move

After making frequent visits and familiarizing yourself with the customer's face, it's natural to be clear about the birthday of the customer and his family. If a customer or family has a cold or cold, if you want to give greetings by phone or bring fruit to your door, you may find that the customer's family has a wedding or funeral event. Naturally, you cannot give gifts or drink.

  

Step 7

During the Spring Festival, the Mid-Autumn Festival, and New Year's Day, send greetings and greetings in the form of a letter to the customer (do not use the company's computer to send meaningless greeting cards ).

 

8.

The week did not select a good weather, accompanied the customer to bring three or two friends or colleagues, rent a car or drive themselves to the outskirts of the fishing, self-fishing, of course, when you leave, naturally, we can bring three to four long and fresh fish to our customers.