Weaver OA Communication Industry Solutions

I. Industry Overview
1. Background and characteristics of the industry
China The communication industry is Service Industry. In recent years, as China's economy continues to grow, China's communication industry has developed rapidly. Market It is also undergoing profound changes, and the communication business and competition landscape is orderly and diversified. Now, China's communication operations Enterprise There are more than 3000.
From the perspective of industry development trends, China's communications industry has the following characteristics:
China's communications industry has entered a period of rapid development.
China's communications industry has entered a high tide of reform. Posts and Telecommunications, government and enterprise separation, communication restructuring, opening up the market, and introducing competition have been successively completed. Along WTO Will have a strong impact on domestic communication operators in the near future.
China's communication industry has entered a new era of service. In the global economy, Integration Driven by the communication industry, China's communications industry has experienced unprecedented pressure. With the reform of the communication industry, the absolute monopoly is broken Customer It puts forward new requirements for the conversion of service providers.
China's communications industry has entered a boom in the industrial chain. With the gradual opening of various new communication services in China, it is difficult for basic communication operators to guarantee the sales profit by their own strength. Product Suppliers, basic communication operators, Value-added services Provider, Application System New industrial value chains have been formed between providers and end users to complement each other and jointly stimulate User Requirement To promote business growth.
Therefore, China Telecom enterprises need to pay attention to the following three aspects to enhance their competitiveness:
First, improve internal management. After extensive expansion, communication operators urgently need to improve their internal management level in the face of increasingly saturated markets, including Process Optimization, coordination of internal work, strengthening of human resource management and asset management.
Second, improve customer loyalty. As the competitive environment changes, the role of a communication enterprise changes from a carrier to a comprehensive service provider. How to better manage and serve customers and maintain customer loyalty is an important prerequisite for a communication enterprise to make profits.
Third, strengthen close cooperation in the industrial chain. In Information And maintain better business cooperation with agents, retailers, reseller, virtual operators, etc., so as to gain a stronger competitive advantage in a symbiotic environment.

2. Industry informatization problems
rapid development of the communication industry, improvements need to be made in terms of construction . The following points are summarized:
insufficient System Construction and Application of Software
the investment in hardware equipment is important, but the construction and management of software systems are neglected. The software system running on top hardware devices is not suitable for the enterprise's own applications, or has not been effectively promoted. The information system built with huge investment has not been well utilized.
systems are established in a decentralized manner to form an "isolated island" of information.
some communication enterprises have also established some information systems, but these systems are scattered, forming an "isolated island of information ", it is difficult to improve the operational efficiency of the enterprise and provide collaboration , communication, and correct decision making increase the difficulty.
relatively low informatization level
the informatization level of communication enterprises is first manifested in production systems, such as billing systems and network management systems, however, there is not enough information system in other aspects, which affects the further improvement of the overall information construction level.

Ii. WeaverSolution
1. Solution Overview
Faced with huge industry changes and increasingly fierce market competition, Weaver e-cology communication industry solutions will help communication enterprises:
Effectively solves the problems of information silos and obtains comprehensive information collaboration, application collaboration, and resource collaboration
Improve the overall management level of enterprises, help enterprises make correct decisions, so as to ensure the sustainable competitiveness of enterprises.
Breaks business boundaries and geographical boundaries, and helps enterprises maintain close contact and cooperation with upstream and downstream industry chain partners.
Comprehensive collaborative customer relationship management, effective identification and management of customers, improve customer satisfaction and loyalty, and ensure the profit of enterprises.

2. Overall Function
Weaver e-cology communication industry solutions include the following three parts:
I, Enterprise Management Platform Solution
Weaver e-cology communication industry solutions have outstanding advantages in terms of organization, process optimization and operation, human resource management, and asset management.
Optimized Process Management
Enterprise management and business processes often directly affect its operation efficiency. with advanced management software, enterprises can easily build an organizational structure with clear responsibilities and permissions, optimize existing processes to ensure standardized and efficient operation of enterprises.
At present, most of the internal business processes of many communication enterprises are manual state processing processes. Manual processing is not only difficult to quickly summarize relevant data and information, but also often leads to lengthy procedures, slow processing, and failure to effectively support decision-making.
Weaver e-cology communication industry solutions provide a highly flexible and customized process management platform, from bottom-layer process customization to process maintenance, process operations, process monitoring, flow notification, and process analysis, can be quickly set up according to the actual situation of the enterprise, and can easily adapt to the enterprise's Dynamic Adjustment.
Weaver e-cology's advanced system architecture and powerful coordination make Process Management fully related to various enterprise information and resources, and comprehensive analysis reports help enterprises obtain multidimensional decision support.
Powerful Human Resource Management
Human resources are an important factor to ensure the competitiveness of enterprises. The solution provides a series of powerful human resource management functions, including:
Definition of organizational unit and human resources elements
Personnel Process Management
Attendance Management
Compensation and benefits
Rewards and Punishments Assessment
Employee Training
Human Resource Information Integration Card
Employee personalized information portal and Office Platform
At present, the human resources system of communication enterprises generally lacks comprehensive and perfect performance management solutions. On the one hand, the internal assessment indicators of communication enterprises are easier to quantify than other industries, but due to the single process, it is difficult to make comprehensive assessment indicators. At the same time, the assessment indicators of communication enterprises in a certain period of time will change frequently. Therefore, performance management should be comprehensive and variable.
Weaver e-cology provides a complete solution for human resource assessment, through the combination of personnel and customer services, projects, sales performance, and attendance in daily work, provides comprehensive basic information support for employee assessment, and customizes functions to meet the needs of enterprise assessment indicators.
Complete Asset Management
The communication industry is an asset-intensive industry, with a large number of assets (mainly various communication devices and communication lines) and high costs. Asset Management is a very important task for enterprises.
Weaver e-cology standardizes the management of assets by dividing their directories, categories, types, and other information, and integrates all the information of assets with other modules, including statement, department, price, current value, transfer status, owner, Use People.
Provides comprehensive functions such as asset purchase, borrow, inventory check, and warehouse receiving, and tracking the usage of assets throughout the lifecycle. Various reports and reports are provided to analyze asset usage, circulation, depreciation, and demand statistics.
2. Customer Relationship Management Solution
In a market environment with rapid business growth, declining profit margins, and increasingly fierce competition, communication enterprises are fundamentally changing their understanding of enterprise operations, they are increasingly aware that good customer relationship management will be an important factor in building their core competitiveness.
The Weaver e-cology system provides a stable and reliable customer relationship management platform at any time. Access The services they need, communication enterprises can achieve higher customer satisfaction and promote the growth of business profits.
Based on Customer Portal
Internet-based customer portals provide completely personalized interfaces for communications enterprise customers to access the information and services they need, unified information portals and integrated applications bring great convenience to customers. In the Customer Portal, the customer can browse various information about the communication enterprise, including enterprise news and product news, submit orders, Query personal accounts, and submit service support requests.
Sales Management
Including maintenance and release of product information, purchase order management, contract approval management, etc. Online Purchase and order processing can be completed, promotion management, gift and return management, and inventory management.
Complete sales management helps monitor all sales opportunities during the sales process and optimize the sales process. Helps enterprises learn about the stages of sales cycle, value, success rate, closing date, and reasons for success/failure in a timely manner.
Project Management
Real-time integration of project management and procurement management, human resource management, and financial management provides complete management of various elements including project planning, time, Task Arrangement, progress monitoring, budget, and cost, to support engineering projects in the communication industry, Install Project Management.
Customer Service Management
Customer Service Management establishes complete customer information, real-time with human resource management, financial management, Workflow Management and other integration to help enterprises provide customers with reliable and comprehensive services. Including:
Maintain customer information
Processing of orders and invoices
Customer Credit Management
Real-time service request processing, including fault dispatch and online Technology Support, return and exchange, etc.
Maintain various service contracts
Evaluate customer service personnel
Customer identification and analysis
Integrated customer information can provide comprehensive customer analysis of basic data, through personalized customer classification definition, orderly and efficient management of various customers and the corresponding marketing and service strategy.
Various customer analysis reports effectively support decision-making, so as to promptly develop appropriate marketing strategies, and can be customized according to enterprise needs.

Iii. Comprehensive collaboration Solutions
Weaver e-cology provides business collaboration methods that break through organizational boundaries and enterprise boundaries. The concept of collaborative management is embodied in the system'sDesignThinking.
Employees of internal departments of the communication enterprise and customers outside the enterprise and various partners can complete business cooperation on the same platform. Communication equipment manufacturers, communication infrastructure providers, basic operators, value-added service providers, and application system providers use the collaborative working modes provided by the system to enhance their relationships and share market and customer information, joint OperationKnowledgeSharing,ElectronicsProcurement, order processing, inventory management, customer service, marketing activities, project cooperation, etc., fully integrate the upstream and downstream resource advantages of the Communication Industry, reduce the operational costs of enterprises, and improve the market response speed.

Iii. Application Value
With Weaver e-cology communication industry solutions, communication enterprises can establish a standardized and efficient enterprise management platform and business collaboration platform. By optimizing the management of enterprise information data, human resources, assets, projects, and other resources, as well as convenient and fast cooperation with upstream and downstream enterprises, communication enterprises can break through management and business operation bottlenecks, reduce management costs and improve market response capabilities; improve customer satisfaction and loyalty through "customer-centric" series of Customer Relationship Management and Service solutions to ensure profit acquisition, build a competitive advantage for communication enterprises.

Typical customers
China Netcom Hangzhou Branch
Hangzhou Xinyi System Engineering Co., Ltd.
Shanghai Siemens Mobile Communication Co., Ltd.

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Weaver official website: HTTP: // www.weaver.com.cn/
for details and Product Trial address: http://www.weaver.com.cn/products/apply.asp