5 best open source CRM

After creating a good relationship with the customer, one should consider how to maintain the relationship with the customer, which is not an easy task, of course. However, this is extremely important for the survival and growth of the business. In order to maintain these delicate relationship, CRM system is essential. Open source world, will not leave CRM.

Let's take a quick look at these top 5 open source CRM systems. This article is not a simple checklist. Each of the CRM systems listed highlights their excellence and strength.

What is CRM?

CRM is an abbreviation for customer relationship management, a web application that organizes information about customers and prospects. But the CRM system is not just a simple correspondence, it records the user's transaction details, and even the address and attitude of the user in the sales process.

Many CRM systems are linked to financial and accounting systems to help companies track down the revenue and expenses. They can help companies better predict the future needs of users. Open source CRM system deployment is simple, just a server, a database and a browser enough.

Let's take a look at these five open source CRM systems that help to clarify user relationships.

1, SugarCRM

SugarCRM has some of the features, including user, potential user and contact management; reporting and analysis; support for mobile work; and a range of market-related tools.

There are two viable versions of SugarCRM: hosted version and community edition. The managed version is available for a fee and comes in three pay-per-view levels (Professional 35 / M, Enterprise 60 / M and Ultimate 150 / M). If you really want to get involved, sign up for the official website and enjoy 7 days of free trial.

Community version, users can be free to install on their own server. Compared to the managed version, the community version is certainly less function, but for small companies, the community version is sufficient.

2, Vtiger

Although Vtiger was developed based on SugarCRM, it is not a cottage. It has all the core features of SugarCRM, but the system does not come with some features such as: collaboration, task management and third-party integration.

Most people who have used Vtiger think Vtiger is the choice of a small and medium-sized company. Like the community version of SugarCRM, Vitiger incorporates the features required by small organizations and supports expansion.

Users can download and install Vtiger to their own server, or select a managed version. Hosted version of 12 knife a month, also supports free trial.

3, CiviCRM

CiviCRM has two features that differentiate it from other CRM tools: for non-profit groups and for working with Drupal, Joomla, or WordPress. This means that non-profit organizations or individuals can integrate seamlessly into their own websites or content management systems.

The emergence of CiviCRM addresses the immediate needs of nonprofit groups. Not only can you help keep track of contacts and donors, but you can also pay close attention to donations, raise funds and plan and monitor fundraising activities.

People can download demo versions and complete tools at any time. Some third parties provide a hosted version of CiviCRM.

4, Fat Free CRM

As its name suggests, Fat Free CRM is a small but powerful system. Its developers say "software comes with group collaboration, potential user management, contact lists and opportunity tracking." Fat Free CRM can not compete with software like SugarCRM or Vtiger, but it does not work for smaller companies or organizations, Fat Free CRM Still more than enough.

However, Fat Free CRM has a more engaging and easy-to-use interface than other CRMs. In addition, some plugins / extenders also support Fat Free CRM, and developers can write on their own with Ruby on Rails.

Fat Free CRM does not have a hosted version, so organizations or individuals need to download and install it on their own servers. Before you do it, try the Fat Free CRM online demo to try it out first.

5, Zurmo

What kind of chemical reactions will happen to gamification of CRM? Zurmo is such a CRM. Not only does Zurmo incorporate the features that a CRM should have (like contact management, transaction tracking and reporting), it also rewards people who use the system!

According to its developers, Zurmo "uses the game / game mechanics to reward people who use the system to promote optimal practices." This mechanism encourages users to explore Zurmo: the deeper the user is digging (for example, how to use high Efficiency), get more reward. Zurmo offers an online demo, the same managed version with a free trial.

Source: CSDN CODE