Availability is in detail

While usability practitioners like to show off their http://www.aliyun.com/zixun/aggregation/8142.html "> Usability Research examples in terms of Web sites and applications, most usability issues are usually in the details." Forcing your application users or site visitors to be constantly bothered by more detailed usability issues, you end up wearing their patience and forcing them to decide whether to continue to be irritated or to try a different application or Web site.

So, you might ask, "What is a large availability problem compared to a smaller or larger detail usability problem?" ”

Here's a definition of my small usability problem

Craig says:

"A smaller usability problem is a small problem that does not cause your own task to fail, but it is important enough to increase the cognitive burden, error, or increase in time tasks." ”

Usability issues are examples of details

Because to prove usability in detail, I've identified a few examples of smaller, but annoying usability issues that can wear your patience for your users. Each small example, or itself, is not big enough to make a person dump their hands and anger away from your application or website. But together they are like straws on a camel's back, and they can and do make that effect.

Good news: The availability of details is usually easier to fix.

The good news is that for most of the details of usability problems, it is often a simple workaround to remove all problems and improve user availability.

Tip: Find your little usability problems, they're easier to fix, and they can reward you for improving performance

After reading this article, take a look at your application or Web site to find out the small usability problems that exist. Or better yet, watch out for people who have no experience with your application or website. I bet that by observing their process you will find a few small but not yet annoying usability problems. I think you'll find that finding and fixing minor usability problems is the easiest way to improve your Web site or application when you're at the end of a massive redesign.

Details: Several common usability issues

Usability issues-important content for horizontal and vertical scrolling

Forcing people to scroll vertically and horizontally in your Web site or application is a usability issue, because it's a little more than a simple introduction without scrolling, or simply a need for more cognitive burdens (remember what to read) and physical exertion (move the scroll bar).

Popular computer anti-virus software is based on analyzing and advising their clients on potential security risks on their computers. I assume that often their customers have little or no security knowledge, so antivirus software recommendations (content) provide critical advice for user security.

It is understood that a small detail of annoying usability, when the antivirus software detects the need to provide guidance, it automatically pops up a window in which the horizontal and vertical scroll bars are used to display this very important guidance information.

In addition, another small usability detail is that the pop-up window is not resizable, so the customer cannot modify the display window size to better read the guide.

The vertical and horizontal scroll bars hide the contents and the window cannot be resized.

Antivirus software displays very important security guidance information in a horizontal and vertical manner, and the pop-up window is not resizable.

Availability issues-Non-alphabetical drop-down menu

For most drop-down menus, a common best practice is to use alphabetical lists to link. This is particularly true for Web sites or applications, because users either lack expertise on the subject content or are users who are not used frequently. Alphabetical order to help users browse and find the links they are looking for.

GoDaddy.com is a real estate and hosting company that provides customers with a considerable number of categories of tools, most of which are accessed through Pull-down menus. For their access tools, GoDaddy uses the Pull-down menu is not in alphabetical order. Because users must read the entire list before deciding which links to choose, this forces an increase in the cognitive burden, which in essence slows down the user's use.

Although the problem may seem small, if customers only use these tools occasionally, they must "learn" every time they visit the Drop-down list, causing additional trouble and slowness. Plus many other small, annoying usability issues that can scale and affect customers looking for another hosting company.

Consider a low price-enhanced collection, any customer conflict is a potential customer-the failure of these companies.

No additional cognitive burdens are added in alphabetical order

GoDaddy's access control center Drop-down menu is not in alphabetical order.

Usability issues KDK Bad formal description and label alignment

Windows is the only one that can use your potential customers to purchase or request your product or service online tool, so bad window descriptions, tags and login entries are small but not yet annoying usability issues that should be corrected in time.

Taleo provides a widely used online application form to apply for company work. Taleo provide a very long form, often in accordance with the requirements of the company customization. However, note that the usability of the table detail design is neglected, which means that the table increases the cognitive burden and decreases the performance of the work.

In this example, the table description of the email and the label alignment problem create additional cognitive burdens. The command to create a password is right-aligned, so the password field shown above is on the left. However, the "Reenter new password" instruction is left-aligned, so it's in this range, not the other labels. In addition, it lacks the red "requirement" asterisk, which results in an error if the user submits a form that does not re-enter the password. Finally, note that there is no description of the length of the password (at least 6 characters in this case), and there is no description of the valid and not valid characters.

Today, many tables are developed using separate page registration information so that registration errors do not cause the rest of the form to fail.

Description of the alignment problem, password, and re-enter the new password

Application form provided by Taleo Show label Alignment problem

Usability issues #4– Bad alignment or behavior buttons missing

Another usability detail is worse alignment and initial use ("Submit" or "continue", etc.) and level two action buttons ("Save and Exit" or "Cancel"). The purpose of getting people to use tables is actually to get them to complete and send, so the details of the action button are important.

Once again using the application form provided by Taleo as an example, the form is very long and requires the applicant to complete the information including address, previous work, account information and more information. Because it takes a lot of time to complete such a long form, it is important to provide people with the ability to save part of their completed form and to continue to finish it after they return. But there are no "save and exit" or related minor behavior actions including: (probably because the registration hasn't started yet).

In addition, it is also important to explicitly distinguish between behavior buttons and other login entries to reduce confusion before their purpose. The following Taleo table shows the "Submit" button, which is clearly in the visual space below the "certificate/license" horizontal line.

Submit button in the "certificate" area, the Save & Exit button is not

Some people may be confused about whether the submit button submits the entire form, or only the certificate/license information is submitted.

Conclusion: availability is in detail

4 Typical examples illustrate small but annoying usability issues, emphasizing the importance of detail when creating a user experience. Although these common small usability problems do not cause the task to fail for themselves, but adding these annoying factors together becomes big enough that many users may decide not to buy or order products or services, or to completely stop using apps or websites, which means they will lose customers, revenue and bad brand reputation.

The most interesting thing for every designer and developer is to pay attention to small details. This is because the availability in detail helps to determine the success or failure of a Web site or application.

Translation: UPA Editorial group

Original address: http://www.usefulusability.com/usability-is-in-the-details/

Source Address: http://www.uxhome.com/han......-21/1862.html