Beijing netizens buy sports shoes suspected fake, Lvshun District help rights

A few days ago, Mr. Wang in Beijing bought a pair of sports goods shop on the Internet, the value of 1000 yuan, the shop's physical store is located in Lvshun District. Mr. Wang buys the sports shoes, the merchant promised that the sports shoes buys oneself the city a market, is the authentic. After payment, Mr. Wang after repeated view, suspected that the trainers are not brand authentic, and online demand for business returns. The merchant first provided a shop invoice for the store, but it was not the sneaker. Subsequently, the consumer has confirmed that the goods are correct and payment, the entire shopping process has ended for the refusal of the consumer returns. Helpless under, Mr. Wang to Lvshun District Consumer Association complaints.

Lvshun District Association staff in the verification process, businessmen insisted that the sports shoes for the brand authentic, there is no cheating consumer behavior, but also recognized the inability to provide commodity brands, sources of strong evidence. The staff pointed out that, according to the relevant regulations, the consumer has the right to know the real situation of the goods they purchase, use, if the merchant provides the real effective basis of the commodity brand, it should bear the corresponding responsibility. At the same time, online sales methods can not change the relationship between business and consumer rights and obligations.

Merchants finally agreed to return to consumers and compensation, a total of 2000 yuan returned to consumers. Mr. Wang expressed his satisfaction with the result of his complaint.