Brand after-sales service has become one of the decisive factors affecting everyone's final choice

Although smartphones have become "standard" products for people, they are still not FMCG products for most average consumers. Therefore, the purchase of mobile phones, the brand after-sales service will become one of the decisive factors that affect everyone's final choice. Of course, not every mobile phone will encounter problems, but "plan ahead" is not a bad thing.

In order to allow consumers to "buy the rest assured," the state also introduced relevant policies to restrict and urge mobile phone manufacturers to protect consumer rights. However, this is not enough, handset manufacturers must come up with a more thoughtful service system to win the trust of users. As the leading smartphone brand in the world, HTC has set up a after-sale service platform that covers a variety of channels such as offline service points, telephone consultation centers, Weibo, WeChat, official website and so on, providing users with the most powerful after-sales service guarantee.

Reporters consulted the HTC service department staff, it was revealed that HTC currently in 31 provinces, a total of 206 cities with 314 official authorized service centers, this size basically covered all over the country, which means that as long as the energy Where to buy HTC mobile phones, mobile phone problems can be found after-sales service network.

If you want to consult before you go to the network, then you can also call HTC phone service (400-821-8998), hundreds of professionals have received professional training in product, technology, seats, will provide users with initial Questions and troubleshooting. After each call, the system will automatically transfer to the satisfaction survey, the user has the right to the satisfaction of the service evaluation. HTC will also regularly collect the user's questions, make targeted improvements.

In the Weibo, WeChat, official website and other Internet channels, HTC also has a very intimate after-sales service policy. For example, a reporter who found "HTC" on Sina Weibo found that in addition to HTC's official Weibo, it also operated HTC Technical Support (http://weibo.com/u/3721331247) and HTC Customer Service Specialist http://weibo.com/u/3722882801) two official accounts, these two accounts are dedicated service account, a professional service staff in the background for real-time user questions and deal with the problem, the user can pass these two An account to understand after-sales service network information, service policies, technical support and other content, and service personnel will be guided directly to the needs of users to the line maintenance, and the results of tracking. At the same time, one of HTC's official WeChat "HTC Customer Care" also allows users to communicate and inquire about these messages.

In the HTC official website, in addition to the regular technical support, product use guidelines and other services, we also found a more distinctive service, "maintenance appointment" service, users can make an appointment through the official website, and in accordance with the appointment time Arrival at the maintenance outlets, you can enjoy the priority acceptance testing services, and if the appointment did not arrive on time, HTC customer service will call back again to confirm. As a result, not only allows users to save time, but also more convenient and peace of mind.

In this "can not eat," "dare not drink," "can not buy" the "anxiety era", HTC perfect after-sales service may give us a reason to safely go to spend.