Days run the "cloud workplace" innovation insurance sales career Building

As we all know, the insurance industry is to make the electric call center of the traditional large, but also the use of electronic sales of the largest and most effective industry. Especially the life insurance enterprise, the dependence to the electric sales call center is stronger. and the development of telephone sales business, the problem of workplace construction is unavoidable. Faced with many problems such as site selection, design, decoration, call center IT system construction, operation maintenance, daily management and so on, how to build, operate and manage the job of electric marketing quickly, efficiently and cheaply under the intense market competition and increasing cost pressure? Become an important issue in the face of enterprise managers.

Cloud technology gradually landed today, how to use cloud technology for the enterprise to build a one-stop service platform for enterprises, simplifying the construction process, speed up deployment, reduce operating costs, so that enterprises really focus on the core business, is also a lot of call center service providers have been pondering the problem. Recently, the domestic leading managed call center and cloud services provider days run the first "bag live" type of electric sales cloud career services for enterprises to provide flexibility, worry, the economy of the electric sales career one-stop solution.

Inquiry into the construction of electric sales career

Content miscellaneous, difficult to coordinate

The construction of electrical marketing involves site selection, decoration, design (such as noise reduction, anti-interference, space, hue, etc.), platform construction, operation and maintenance, the work content is very complicated. such as decoration and design: to consider the environment, the style of high standards (human nature, green), but also consider the cost of saving the project, not only to consider the function of complete, but also consider space-saving. Moreover, the construction process also must coordinate the developer, the property, the decoration company, the operator, the call center manufacturer, the business system supplier and so on many resources, the enterprise is very headache.

Large investment and long cycle

If we choose the way of self construction, the enterprise must face the technical problems such as system construction, operation maintenance, communication resource application and disaster tolerance risk. Generally speaking, a career building down, fast also need 3-6 months, during the investment of human, material, financial resources are enormous. And the risk of electricity sales often have performance appraisal pressure, if the performance assessment is not standard, but also may face the risk of being withdrawn at any time ... The big upfront investment means high risk to the insurance companies.

Strong professional, difficult to transport

preparation, operation and sales of the workplace, has a strong professional. As the call center platform and system across it, the Internet, communications and other professional, highly professional, ordinary IT staff difficult to maintain, and if someone to maintain, the actual cost and management, communication costs are also very high.

So many problems, if let the enterprise one by one solution, not only time-consuming and laborious, consider the problem will not be comprehensive. In order to solve the problems faced by the construction of electric sales in insurance enterprises, days to circulate in the recent introduction of the "Bag live" type of call center Cloud workplace Services: Through the integration of electrical sales in the workplace construction of the necessary site resources, platform software and hardware resources and logistics Management Services resources, will be mature technology (call center, Desktop virtualization) applied to the construction of the electric sales platform, for the enterprise has the demand for electric sales of the workplace to provide a call center "bag-Live" type of service, so that enterprises quickly deploy the job market, rapid access to markets, improve operational efficiency, reduce operating costs.

One-stop solution to the "cloud" workplace

Cloud thought: The Electric sale Enterprise will outsource the work construction, but only concentrates on the core business; Days run financing centralized integration of all the resources, on demand to provide enterprises

For site selection, according to the special requirements of the call center site, days run Financing cloud workplace comprehensive consideration of location, transportation, rent and other factors, make full use of operators, major industrial parks, commercial real estate business partners, such as the convenience of the preferred rail transit, at the same time consider the commercial development, good living environment, adequate supply of manpower, The appropriate cost and other characteristics, for the enterprise to find the most suitable address, to help enterprises recruit, keep people.

Design and decoration, day-run to introduce a professional team, fully consider the call center venues of various types of special requirements, such as noise reduction, energy saving, to ensure that the seat density, and so on, all the work station is 110CM in the large station, no 80CM, 90CM width of the small station. and the call center function area also has the reasonable plan, the training room, the rest area, the recording sharing area's setting all is exhaustive.

In terms of traffic resources, the integration of all the electronic marketing platform customer traffic to the operators to collect, effectively reduce the platform customer's business cost; Code number resources, to provide scarce 95th number, 400 quality number, 1010th code, etc., to improve the user's access rate; line resources, for users to plan the network structure rationally, Provide safe and reliable network services to ensure that the business is not interrupted by the network.

Cloud technology: The use of cloud computing has been relatively mature technology (call center, desktop virtualization), applied to the construction of electric sales platform, effectively reduce costs and improve efficiency.

Call Center Cloud: As the leading domestic call center cloud service provider, days of the financing of the call center services have covered the financial insurance, Internet, e-commerce, education and training, tourism ticketing, medical care, such as more than 10 industries, customers include Huaxia life, Hai Kang Insurance, AIA,, Ping An insurance, Baidu, HC NET, Zhaopin, Qihoo 360, Millet mobile phones and many other well-known enterprises, the number of customers has reached thousands of. Its mature electric sales platform has been the industry's most demanding technical test.

Business System Cloud: Days run financing call platform can be connected with the domestic mainstream electrical sales business system to mature docking, such as the soft, river, Covey and so on. Users do not have to face a number of system vendors, an interface to solve all problems, thus greatly improve the availability of the system, reduce system failure response time. In addition, the days of the business is equipped with professional maintenance staff, to ensure that the call center system running smoothly, to ensure that the first time the system fault is answered and resolved, so that users focus on the business work.

Desktop cloud, Ctrix and Wyse cooperation, the use of sophisticated desktop virtualization technology, to provide users with cloud desktop services. Because the computer host is no longer used, information security has been greatly improved, but also can effectively reduce noise, heat and energy consumption, with the sophisticated desktop virtualization technology and cloud call center technology, the electric sales career to create a real green cloud workplace, for the seat staff to create a relaxed, green, environmentally friendly workplace.

Cloud mode: Business to do is to rent services on demand, bags live.

It is understood that Tian-Rong and Shanghai Pudong Software Park built the cloud workplace 1-3 project has been delivered to use, all of these jobs are connected to the central node of the professional IDC through the backup dedicated line, through the way of the cloud to use the remote resources, system maintenance, upgrades, etc. by the day-run, Users only need to follow the actual use of the number of seats per month can be paid.

So far, the days of the circulation of electricity distribution cloud business has been huaxia life, Hai Kang Insurance and other enterprises to provide services. The data show that, thanks to convenient transportation, improved logistics and technical support, the benefits of these cloud workplaces are significantly higher than those of other electric sales workplaces. Wu said: "Our expectation is to provide customers with one-stop integration services, through the way of monthly pay, so that customers get more protection, fast access to the market, rapid formation of benefits, while significantly reducing the user's IT support system logistics workload." ”

Corporate Encyclopedia: Beijing Days Run Technology Co., Ltd. was founded in 2006, is the leading managed call center and cloud service provider, is committed to providing enterprises based on "cloud computing" SaaS (software as a service) mode of Call Center service, so that every Chinese enterprises have their own call center. Corporate Web site (<http://www.ti-net.com.cn/>)

(Responsible editor: Lu Guang)