Check out the common problems of power grid shopping, teach you how to defend rights

7 FAQ for power grid Shopping

Online shopping now for us, has not been a new thing, small to our food and clothing, large to use, many friends will choose online shopping this quick way to complete. However, for home appliances products, especially large household appliances, consumers are still in the last two years to choose the way to buy online, after all, home appliances prices generally more expensive, but also involves a lot of installation and other issues, many friends of the network to buy some of the problems are not very understanding.

Up to 3.15, the author also collected from the internet a number of consumers in the home grid shopping often encountered problems, and from the selection of 7 of the highest frequency of questions for everyone to do a simple answer, I hope that the net to buy home appliances to provide some help. Next, let's see what the problem is!

Buy a fake or goods wrong board how to do?

Buy home appliances on the internet, many friends may buy a fake, or buy the home appliance products and the description of the Web page is not the same, encountered this situation, consumers should do?

Online purchase of fake goods can be required to return or compensation (pictures from the Internet)

In this case, consumers can ask the seller to return or exchange goods as long as they keep the invoice documents. If you encounter fakes, because most of the electricity dealers will promise to fake a few or so, this can be regarded as a business commitment to have the force of law, we can claim compensation under this clause.

And if the goods are not on board, the Ministry of Commerce last year issued the "third-party E-commerce trading Platform Service specification" has stipulated: "The information displayed on the Web page must be true." For physical (tangible) goods, should be displayed from Multi-angle, multi-directional, not to the color of goods, size, proportion, etc. to do distorted or wrong display; for defective goods, it should be fully explained and displayed through the picture. "Consumers can also request a return or a replacement under this clause."

Special planning: Your set-top box upgrade? Special Plan: Beijing Editorial Love Story page 2nd: How to choose the way of transportation return should not be charged

How to choose a reasonable mode of transportation?

Now online shopping There are a lot of delivery methods for us to choose from, and we chose to consider two factors: the value of the goods themselves, both buyers and sellers in the city distance.

For some small appliances, such as humidifier, soy milk machine, etc., if not urgently needed, we generally choose the Express way, because most of the electrical business if full amount, express is free, and express in the off-peak peak, the same day or the next days can be sent to (according to the time of delivery is the morning or afternoon), the different places can be sent to 2-4 day, This time for large and medium-sized cities nationwide can be guaranteed. If you are in urgent need, you can choose the service of expedited, but this will require additional costs.

Distribution as far as possible choice of Word-of-mouth assured Logistics (Pictures from the Internet)

and large household electrical appliances, mainly for some Taobao buyers, recommend the choice of a large logistics company with Word-of-mouth, because logistics companies to transport large electrical appliances products egg racks relatively cheap, can be based on the distance and the region different to negotiate freight. And from Jingdong, Amazon and other electric buyers of large appliances, because they have their own logistics, so choose their own logistics can be.

In addition, some Taobao sellers, do not be too obsessed with sellers or low-cost shipping charges, these commitments are generally limited to the seller's location in the surrounding area.

What about the return charge?

All along, due to the lack of relevant policies and regulations, the home network to buy after-sales service shortage, return is very troublesome, some online shopping malls also made unauthorized to create barriers, to hinder the smooth conduct of consumers returned goods. Some online shopping malls in the provision of free return services at the same time, the dark set up the product inspection fees, mail transport fees and other fees threshold. And once these thresholds are met, it is difficult for consumers to really enjoy the free return service.

Returns should not be charged at the promised time (pictures from the Internet)

In this regard, "third party E-commerce Platform Service Specification" clearly stipulates: "Platform operators shall, through contract or other means to the operator in accordance with the relevant provisions of the State to implement the goods after-sale service and return Exchange system, for breach of merchandise after-sales service and return and Exchange system provisions of the station operators, The platform operator shall accept the consumer's complaint and be held liable for breach of contract in accordance with it. "That is to say, the net buys the household appliance must carry out the state three packs stipulation, the state three packs stipulation" the product since the date of sale 7th, has the performance breakdown, the consumer may choose returns, the replacement or the repair. Products since the date of sale within 15th, a performance failure, consumers can choose to replace or repair, the implementation of three packs of services to take "who is responsible for sales" principle.

Therefore, if the consumers encounter three packs of quality problems caused by the return of replacement services, businesses can not charge detection fees, transport fees and other costs, should be free for consumers to handle. If the merchant charges an extra fee, the consumer can lodge a complaint.

3rd page: Invoice loss can be guaranteed? Cannot lose the bill packing

Why can't you lose the box for the internet shopping?

Case loss is prone to disputes

After all the acceptance procedures and installation are complete, we must pay attention to keep good paper and refrigerator box, if some fault inspection and installation did not, but a few days later appeared, and not because of our reasons, as long as the merchant promised to return the replacement period, we can request return, Then we need bills and boxes to confirm, if we lose the bill or the box, this problem will be difficult to meet. So we must keep these documents and packing boxes at least during the period of approval or replacement, lest our rights and interests be damaged without protection.

Invoice loss can also be guaranteed?

Invoice is the warranty we need to provide a purchase voucher, from which we can know whether the air-conditioning we purchased within the warranty period. But if we do not save good invoices resulting in loss, this will not affect our warranty? In accordance with state regulations, if the invoice is lost in the case of repairs are required to pay. But if the invoice is lost, some manufacturers are also responsible for maintenance, if the product is still in the warranty period.

Some manufacturers invoice loss also provides warranty (pictures from the Internet)

In the case of no invoices (during the warranty period), part of the manufacturer is to provide the guarantee by looking at the production date on the body nameplate of the home appliance products to determine whether the warranty period. Some of the manufacturers are based on the date of production and then add some time later. Depending on the manufacturer, the time is different.

What are the main inspection items?

First of all, we have to check the package on the order number, at the same time, record the name of the distribution and contact information, and then start the acceptance, if the Distribution Agent does not cooperate with our inspection or confirmation, we can complain to the website, so in this case we do not open the package on their own, to prevent problems of business shifting responsibility.

NET Purchase household electrical appliances inspection shippers to flow (pictures from the Internet)

Secondly, we have to check the payment and sign before the content: need to sign the name is not I, package packaging on the electrical business logo or manufacturer logo is intact, package outsourcing has no damage, if the delivery of goods to pay, the cost of the delivery agent and the cost of the order is consistent. If we find a problem at this stage, we can point out the problem before we open the parcel, and we can reject it.

Again, when we signed, we must be in the presence of the distribution of the refrigerator model right, accessories and invoices are not complete, there is no damage to the refrigerator, if there is a problem, we need to immediately request the delivery of the receipt of the statement and signature, and then to the merchant feedback questions.

Is it useful to extend the warranty policy?

For some durable large appliances, the extension is still useful (pictures from the Internet)

Extended warranty is another kind of paid security service for consumers, if you feel that the air-conditioning in the home is not a long warranty, you can buy the same as insurance to buy extension services. The extended warranty period is determined by the corresponding amount paid by the consumer. There are relatively few vendors directly providing insurance, if you want to buy extended warranty services, you can contact local distributors or home appliances stores.

Written in the last

Today I for you to answer a number of home electric network shopping will often encounter problems, and perhaps some of you have encountered problems did not involve, netizens if there are other problems can also go to our Home Appliances forum consultation, the author will regularly to answer for you. Finally, I hope that the author today summed up some of these issues can be a net to buy home appliances to provide some help, I am honored!