Four pairs of hundred-li imported shoes three months full crack brand quality can not be guaranteed

Consumers buy new shoes cracked "bought four pairs of imported designer shoes, all have a quality problem." "30th, Guangzhou residents, Miss Chen called Yangcheng Evening News, said she has complained to the industry and Commerce Department," why the quality of famous brand frequently problems can not give a reasonable explanation? Last July, Miss Chen bought four pairs of shoes in Guangzhou, China Fu Yi City (Guangzhou Shoe Co., Ltd.) with a total value of RMB 2130.　　In three months, four pairs of shoes have different degrees of cracking problems. Miss Chen is very angry, will take the shoes back to shop maintenance, according to her, when the clerk said that one of the pair of Merrell brand of men's shoes not seriously not repair. Another three double after maintenance, of which two double again appeared above problems.　　Miss Chen after negotiation, merchants to give a replacement and refund. This January, Miss Chen took the cracked men's shoes again to get the store for a refund, but the store said it has been under warranty, can only repair.　　Later, Miss Chen dialed the "12315" complaint, after many negotiations, Belle finally promised Miss Chen refund, but she is very dissatisfied, so far, hundred Li only to the business sector issued a customs clearance, proof that the shoes are imported from the United States products, but further quality testing reports have not been provided. In the end, can the imported goods be guaranteed quality by customs clearance?　　Reporter 30th contacted the Guangdong Encyclopedia law firm Lawyer, Yuexiu District CPPCC member Zhou Xianjun, he said, whether the goods are imported or domestic goods, the store should be responsible for its quality, quality assurance is the first layer of consumer protection, customs clearance can not prove the quality of goods clearance. For consumers, Zhou Xianjun recommended two ways to defend their rights, one is the administrative means, that is, through the Trade and Industry bureau, the Consumer Council to mediate, and the second is the judicial way, that is, to court proceedings, to seek compensation. In addition, the merchant should provide the quality guarantee, at the same time as the consumer, Ms. Chen may entrust the Quality Technical Supervision Bureau to carry on the inspection.