How to survive the call center of electric Business

The call center in the e-commerce industry is undoubtedly the basic configuration. But in the end is all-inclusive or small and fine, enterprises in the choice of call center should be placed in the marketing system where? What is the proportion of operating costs? Determines the profits of enterprises and even the development of space.

Electric business enterprises must have a clear understanding of their own, on the one hand to build with their own needs and scale commensurate with the call center, on the other hand, this call center should be able to meet the existing needs, but also has a considerable expansion and expansion capabilities to cope with the changing market environment.

East into the technology with its partners Shenzhen News call for free tour Hainan Travel agencies set up a call center is a very successful electric business example. Carefree Tour Hainan Travel Service is a large scale in Hainan, the most abundant line, one of the highest rate of travel agencies. As a core equipment provider of the East technology, its products in the call center industry has tens of thousands of successful applications, partners in Shenzhen in the electric business industry has a wealth of application experience. Considering the specific needs of this call center system, the establishment of an efficient and flexible integrated system platform will be the key to improve the communication efficiency and the construction of the company's external image.

The system uses the Keygoe series multimedia switch, uses the multimedia Access form, will the fax, the network telephone, the e-mail, the short message, the voicemail and so on the resources effective fusion, for the enterprise better service customer enhances the safeguard. At the same time for the enterprise to save office costs. Reasonable use of resources at the same time, through the call center of efficient operation and standardized management to increase customer satisfaction, reduce customer churn, and strengthen the enterprise itself management, improve the efficiency of the free travel can be ahead of the other travel agencies in the region to win the key.

The whole platform adopts universal multimedia processing technology, integrated technology and IP technology, which has the advantages of high efficiency and powerful multimedia processing ability, reliability and stability of telecom class, as well as distributed processing of IP technology and interconnection. In addition, considering that enterprises need more and more based on conference value-added services, such as conference calls, video conferencing, telephone chat, color words, etc., the system provides powerful voice resources, but also built-in powerful conference resources, and all relay can be configured independent conference resources. In addition, the whole call center adopts centralized access and distributed architecture System networking scheme. After two-phase expansion, the system has now reached 60 seats.

After accurate design and construction, the system can help enterprises save 30%-80% of human resources, to help enterprises improve efficiency and profitability of customer value, so that the enterprise's products and services more valuable. It is noteworthy that every call has the potential to capture new business opportunities. In order to meet the needs of future business development, the system software and hardware platform also has a good scalability, support the expansion of the scale of the system and the expansion of business scope, without changing the system's software structure and network structure, the premise of convenient system expansion. Fundamentally to achieve open source and throttling, two-pronged approach.