Message Bird Kai Tong Bao all-round protection "Emperor Roland" telephone customer service center efficient operation

"Emperor Roland" officially entered China in 1994, with its international vision, outstanding design taste quickly become China's software furniture design vane, the launch of each new product to make the market to be askance. After more than 10 years of careful cultivation, October 2011, "Emperor Roland" won the "2011CCTV China Annual brand" award, as the only home industry won the brand, "Emperor Roland" adhere to the original route, adhering to the fashion, leisure, noble and elegant Italian design style so that it won the favor of countless customers.

With the change of customer consumption mode, "Emperor Roland" Beijing District adjustment marketing strategy settled Taobao Mall, established the "Emperor Roland" the only official online flagship store. Online consultation is an essential step for online shopping, for such as household items such as large consumer purchase is cautious, want want and other chat tools often can not meet the communication needs, fast, clear telephone communication way more favored by customers, so "Emperor Roland" official online flagship store introduced call center platform, Set up a special telephone customer service center for network sales repair Bridge paving.

Every day a large number of advisory telephone surges to, commodity understanding, orders, after-sales service consulting, complaints, how to efficiently handle all kinds of telephones, in the service process to achieve customer satisfaction, but also to bring more sales opportunities, these are the responsibility of the Customer Service center. Sharp weapon, good, call center platform in the operation of essential, bird for "emperor Roland" introduced to enhance the efficiency of communication management experts "Kai Tong Bao", set up a national reunification 400 telephone, guardian "Emperor Roland" official online flagship store sailing. National Unified Advisory Hotline easy to remember, set up a reliable atmosphere of the brand image; automatic voice navigation, in turn, set up advisory orders, order inquiries and after-sales service, complaints and recommendations three lines, customer calls in accordance with voice prompts to select the required service department. To save customers time to quickly get the corresponding response, improve customer satisfaction; Moreover, the most suitable people to answer the most appropriate phone, service efficiency and reduce operating costs. Call bomb screen, auxiliary rapid access to effective communication; One key transfer, ensure a phone call to solve all problems; Call recording, avoid business disputes ...

Qitongbao Bao's introduction of all-round protection of "Emperor Roland" telephone customer service center efficient operation for the "Emperor Roland" network business development and brand communication to create a broader space. As the "cloud Computing" call center system and service provider leader, Kai Tong Bao users throughout the tourism, E-commerce, logistics, retail, financial insurance, education and training and other fields. Bird software will continue to forge ahead, to provide customers with more secure, reliable, high-quality products and services, to help more customers get "CCTV China brand" Glory!