Overseas Study Services online hot Amoy risk

In recent years, Sina Weibo in the relevant micro-blog group, Taobao set up a study abroad business publicity sparked concern and doubt, "to provide online services to the company in the end what kind of qualification?" Compared with the traditional study abroad intermediary, what is the difference between online study services? How do consumers judge the quality of their services in the context of online trading? "We have long been concerned about this model, and we have thought about whether we are also providing overseas study services on the Internet, but it has not been implemented." Wei Long Study Marketing department manager Yuan Kenan told reporters.　　It is understood that Beijing has a number of regular study intermediaries in Taobao opened shop, but did not vigorously promote. Yuan Kenan said that the current Taobao on the provision of services to the shopkeeper mainly divided into two categories, one is that the entity has its own stores of intermediary companies or study abroad consulting companies, and the other part of the experience of studying in the industry has accumulated a number of experiences after the open shop alone.　　The reporter in Taobao on the identity of the applicant and some shopkeepers to communicate, the owner of the Self-introduction also confirms the Yunke nan of this statement. With the traditional study abroad intermediary usually provide a full package of different services, Taobao merchants to provide study abroad service will be divided into different aspects of the application process, such as the selection of school consulting, clerical writing, college applications, visa processing, pick-up accommodation, and so on, each link has fees introduced. The business scope of each business is not the same, some businesses provide all of the above services, some only do the hottest in the United States or the United Kingdom applications, and some only do the relevant services of the document link. The standards of fees vary greatly. In the United States, for example, some shop out of the price is "the United States University double admission, a full set of services to pay the end of the payment, the cost of 21000 yuan", and some propaganda said "the United States one-stop admission, the cost of 18500 yuan." "From a consumer point of view, the first factor that attracts them to choose the online service is price." Judging from the buyer's evaluation, some applicants think that the price relative to the intermediary cheap, the quality of the application can also be, there are buyers of the quality of business consultants questioned, such as the selection of an online shop outside the editor of the original writing documents written by netizens in the comments wrote: "Modified is also OK, but it is not foreign teachers to say Sellers are better able to have some evidence that consumers can see, which is more convincing. "In the opinion of the intermediary, the network business provides a more detailed service to study abroad to meet the needs of some groups, may become one of the trends in the future, but for now, the network study abroad service there are not standardized, the network of service supervision is still far from perfect,　　Consumers need to be aware of possible problems in their choice.　　View single link Service supplement market Yunke Nan, Wiju Market Manager Objectively speaking, can not be said to provide online services to the store is not professional, because they also have a study abroad industry, but from the perspective of resources, reputation and so on, the shop is certainly inferior to the regular intermediary. There is no denying that the presence of online study services has also met the needs of market segments, especially the application for study abroad must understand, only in some links to obtain professional help applicants. CasesFor example, want to DIY students to go abroad, their own planning more clear, the entire application process is also understood, but in the clerical writing, polishing and other aspects of the hope to get professional services, but the current traditional study of the intermediary to provide a full range of services usually only, there is no single link of service.　　The subdivision of the online study service meets the needs of such students. Shop supervision Weak Wang Yu, Beijing Golden Oriental International Education and Cultural Exchange Center the United States Consultancy Network Study Abroad service may be the future trend, but is not too much molding, service and supervision are not perfect. Online service businesses in the promotion of their own will usually highlight the price advantage, accusing the traditional intermediary charges high.　　But to serve as the service industry, to provide quality service needs professional quality, ability is relatively high team, and in accounting for the cost of studying abroad service, human cost accounting is often difficult to accurately quantify. In addition, the shop in the regulatory link is very weak. The formal study abroad intermediary has the Ministry of Education and other relevant government agencies issued the qualification, the relevant information on the Internet will also be publicized, the study of Industry Service Association will also have supervision.　　and shop once problem, shopkeeper can change a name to reopen again, the consumer is difficult to distinguish. Taobao said the store is not illegal reporters on the "Taobao, including consulting, visa processing, clerical translation, language training and other services, Taobao business in the shop requirements, qualification audit, supervision and other aspects of the corresponding measures?" "If there are problems, how do consumers defend themselves?" "and other issues related to Taobao, Taobao public relations staff said," The current service goods do not violate the relevant national laws and regulations, if there are sellers in Taobao sales of national laws and regulations do not allow the goods or by the national institutions to confirm illegal prohibited merchandise, we will be based on the corresponding rules Taobao, Within the scope of the right to deal with the commodity, the seller to punish the treatment, and will actively cooperate with the public security organs or State organs.　　Staff also suggested that the buyer must choose "Alipay" such a third-party payment platform to ensure the security of the transaction. Reporter Experience Recently, the reporter to deal with the business as a number of Taobao to carry out the services of the store to negotiate, found that the current network of study abroad services, although there is convenience, but consumers may encounter greater risk.　　Among them, the risk mainly manifests in the consultation plan, the contract signing, the document Generation writes, the qualification and so on several aspects.　　1 Study Abroad Advisory reporter as the applicant identity consultation, customer service through Amoy Wangwang know about the situation, generally will give reporters an online study consultant QQ Number, let the reporter through QQ exchange specific details.　　In another Taobao shop consulting instrument writing, because the owner claimed that all the instruments are foreign teachers original, when the reporter proposed whether direct communication with foreign teachers, the owner said if there are changes to the instrument, you can through mail or telephone with foreign teachers, but do not provide video chat form. At the same time, the reporter found that some online shop in the answer to the network consultation is exaggerated publicity phenomenon. Reporter applies a plan to American artThe study background, academic achievement, work situation and language level of the college graduates are sent to the online shop and the regular intermediary's study adviser, which is completely different from the application proposal.　　Online shop said that the students as long as the TOEFL test to more than 80 points, apply to the United States, the top 10 of the art colleges and universities are very promising, and the intermediary is generally believed that according to the student's situation to apply for a professional ranking of the top 10 of the institutions is almost impossible. Comments: Objectively speaking, we can not assume that the provision of network services is not professional, but from the point of view of resources, reputation, the shop is certainly inferior to the traditional intermediary.　　For example, in the school planning stage, if you encounter a more difficult case, large formal study intermediary will focus on a number of consultants to discuss, and online shop because of small size, less staff, is generally a one-man battle consultant. 2 documents on behalf of Taobao merchants to provide study abroad service will be divided into different aspects of the application process, the instrument on behalf of writing is one of the hottest business.　　Suitable for those who wish to apply for a DIY overseas students, their own planning more clear, the entire application process is also understood, but in the clerical writing, polishing and other aspects of the hope to get professional services. Comments: Due to staff, professional ability and other restrictions, in the clerical writing may appear set of templates, can not be applied to different institutions to provide their own targeted copy.　　In addition, the instruments often need to communicate and modify, and network contact, in the need to amend the instrument, both sides should be aware of timely communication. 3 Contract reporter consulted the shopkeeper found that, if the choice of a full package of study abroad services, some Taobao shops to provide a study abroad agreement entrusted to the contract, the contract of service content, the responsibilities of the two sides, fee standards, refund requirements, and other relevant provisions, the two sides electronic signature is the contract.　　If the choice of a link of services, such as clerical writing, some Taobao store said the contract can be provided, but eventually did not send the contract samples to reporters. Comment on: Online study Abroad Service, the general parties will sign a formal contract, the obligations of both parties, payment methods and refund methods, and so on, once the two sides of the default can be held by legal means to investigate the other party's responsibility. And online shop is usually paid by Alipay, the two sides have no formal contract constraints, once the service is over, if the customer is dissatisfied with the service, there is no effective way to prosecute.　　Unlike the formal study contract, if the application fails, there will be the relevant refund liability. 4 Qualification and Guarantee in addition to the formal traditional intermediary network shops, reporter asked some stores whether there is a certificate of study abroad, their answer is usually, "We are consulting company, not intermediary company", "If you care about the company qualification, then do not look for us, if you care about the application results and services, you see the evaluation will understand." "Comments: The current formal study service institutions will be the People's Republic of China Ministry of Education, the Ministry of Public Security, the State Administration for Industry and Commerce issued by the Certificate of Study abroad, and the Ministry of Education of the PRC foreign Regulatory Information Network canCheck to get the study abroad qualifications of service agencies. Comments: Yunke nan, Wiju marketing manager; clothing yan, Ka Wah World, deputy Director of the United States (Shuo Bo Group) This edition of the reporter Miu Xia Beijing News map/Shi Chunlei