Shanghai Consumer Insurance Commission shelling Electric quotient five sins when Fank and so on black list

"Caijing (blog, Weibo) comprehensive report"

According to the Oriental Morning Post (blog, Weibo), Shanghai Consumer Insurance Committee recently on the network shopping services in the field of consumption experience shows that the electric business enterprise still exists in the price of false confusion, publicity exaggerated misleading, promotional violations, violations of the Agreement, the provisions of the unfair and so on five major issues, including Dangdang, Amazon, where customer prudential products, New egg nets and other well-known enterprises are on the "black list."

Consumer Protection committee staff to simulate the identity of consumers, selected 26 well-known department stores, home appliances, clothing, cosmetics retail business enterprises, the purchase of 94 items. The results show that the overall situation of goods and services is better, but there are still some problems to be improved in commodity price, commodity promotion and promotion.

For example, some of the mother and infant professional electric business enterprises have illegal promotion of a phase of infant milk powder, in violation of the Ministry of Health and other six issued by the Ministry of Human Milk substitutes sales management measures of the relevant provisions.

Some electric business enterprises in the commodity propaganda website deliberately exaggerated, the effect or performance of fictitious goods misleading consumers, such as Shanghai Hot Passenger Electronic Commerce Co., Ltd. (Hot passenger network) sales of a skin care products, claiming its "pure natural, without adding", but in the product composition table contains preservatives; Beijing Dangdang Information Technology Co., Ltd. (Dangdang) Sales of an infant with mosquito-repellent incense liquid, the Web page claimed that the product "green", but according to the product of the pesticide registration certificate number inquiries, the product is "low toxicity" products.

In addition, the experience found that a small number of electrical business enterprises in the absence of timely delivery, delivery of goods and agreed, do not provide consumer documents and other phenomena, such as some electrical business enterprises in the consumer orders to send SMS notification of delivery time and commitment does not match, and the actual arrival time is far from the commitment Some of the goods delivered by the electric business enterprises are not in conformity with those introduced in the Web page, and 3 electric enterprises have not provided consumer invoices after the goods have been delivered.

The price advantage of online shopping is an important factor to attract consumers, and some electric business enterprises in commodity prices, misleading consumers. This experience found that most of the electrical business enterprises in the commodity prices outside the "original price" or "market price", 94 of the purchase of 75 pieces of goods exist such "double price" phenomenon, and the two price gap is generally larger.

If the goods sold by a lady's T-shirt labeled "Market price" for 129 yuan, the website price of 39 yuan; new Egg net sales of a "Palalo with home music three cups" labeled "market price" 120 yuan, the website price is 59 yuan. But the electric business enterprise to these so-called "the original price", "the market price" most cannot provide the sufficient basis.

Experience found that some of the electricity companies to "the lowest price", "limited price" and other gimmicks to attract consumer attention, but the actual so-called low price false component is very large. The settlement price and the price does not match the situation also occurs, such as Shanghai is Canton and Online Shopping Co., Ltd. (a meter of life) sales of a shampoo label "original Price" 85 yuan, "limited special" 70 yuan, but the price of the successful settlement of orders is still 85 yuan.

In addition, some of the electric business enterprise's commodity return policy, the transaction clause, the User Service clause (agreement), the Post-sale service stipulation and so on existence unfair, unreasonable content, infringed the net buys consumer's legitimate rights and interests. Consumers in the electricity business enterprises to order goods, some of the electrical business enterprises for goods broken, out of stock, the treatment adopted to cancel orders, such as "if the user ordered products are out of stock, then the site and users have the right to unilaterally cancel the order and to notify each other effectively."

In view of the problems found in this experience, the city's Consumer insurance committee interviewed 25 electric business enterprises. Up to now, there are 22 electrical business enterprises have submitted a written report, committed to the relevant issues as soon as possible rectification.