Small Red Hat master Cao Zhiyong: Heart to serve every customer

We "integrity-based service first" team appeal is not to change, we understand that only the intention to serve every customer, in order to lay a solid rock for development.

A resounding commitment, in a young man who is only 26 smell a trace of immature breath, eyes firm, laughing, for their own and team planning clearly visible, he is our interview today's small Red Riding Hood----Cao Zhiyong

Q: Cao, Hello! As far as I understand, you have 10 years of time in Guangzhou, what is the reason for you to give up the fight for 10 years of the city, and choose to go back to Hubei entrepreneurial

A: It's the magic of the Web, and it's the magic of electronic commerce that gives me courage and motivation, remember that after graduating in 04 to work in Shenzhen, a small electrician in the factory, then like the network, not with the same age partners like the game these, and then in a chance, I entered the Baidu company, At that time all kinds of network information, since then, despite skipping several slots, created several times, have never left the network. Later friends introduced, began to understand E-commerce, Taobao to open from their own training company, are the great magic of E-commerce attracted, and back home business is my dream, how can the information channel in Guangzhou intact back to Hubei, has been my nerve-racking problem, and Taobao customer service outsourcing industry rise, Let me find the answer to this question, so I gave up the Guangzhou, resolutely chose to seize this opportunity to return to Hubei.

Q: You say Taobao customer service outsourcing industry rise, let you back to business. Taobao as the electric business of the old Lake, customer service outsourcing in the domestic electrical business layout has become increasingly mature, you are so planning small red Hat blueprint?

A: In the era of the electric business swept the country background, customer service more and more attention, but the first-tier city wage level is higher than a year, many electrical business enterprises overwhelmed, began to look for new cost-saving methods, so that Taobao customer service outsourcing industry, a few years ago due to security transactions and customer service assessment of the platform is missing, Lead to a lot of these outsourcing ideas sellers Shing and in recent years began in Taobao official support, service customization platform bred, to have customer service demand for sellers, a security, trust platform, in Taobao official promotion, platform in the Red Rabbit performance software cooperation, so that the level of customer service assessment platform is missing, So that sellers can see the data from different places every day, more reassuring, more assured.

Little Red Riding Hood is exactly a new service provider, although I have some years in the electric business, whether it is customer service, design, operation, training have to do, but in line with the official, or the first time, so cherish this opportunity, for every customer are conscientious in the service, our services have been a lot of customers affirmation, In a few months time inside also squeeze the forefront of the industry, for the future of small red Riding Hood, I think no matter how the development, we "integrity-based service-oriented" team appeal is not change, we understand that only the intention to serve every customer, in order to lay a solid rock for development.

Q: I have visited your customers, the deepest impression of you is "Little Red Riding Hood" the name, they said you will catch the eyeball, very will do marketing, how do you evaluate yourself?

A: Little Red Riding Hood is actually ready for my baby, after I married my wife, think of a later child to take a nickname, because my wife's name has a red letter, then chose small red Riding Hood, and then do this thing, and occupy the name, so I have been this thing as my child as careful care, care. Many customers and peers say that the name is good, in fact, this is just a coincidence.

In marketing and eyeballs, I often communicate with different clients, learn, share, complement each other, put some good methods and suggestions, to some needs of customers, often have customers ask me why the service is so good, in fact, only more and more powerful customers, we can make more, so I hope that every customer is getting better, In this more and better way, I hope that the small red Riding Hood team to play a role to heart, this is my marketing way.

Q: In such a number of customer service service providers inside, just a few months time small red Riding Hood stand out, what do you think is the biggest advantage of Red Riding Hood?

A: As early as 2010, there are some friends outsourced to me, after a friend introduction, has a group of loyal old customers, in these customer service days, we are increasingly improved, visit customers, and roots buyers groups, done questionnaires, shopkeepers---customer service---buyers This three-point customer service played a role in the connecting link, he can be in front of the figure block, but definitely can not be replaced, through the shop owner and the buyer's visit and investigation, we have mastered the real effective data, know what the shopkeeper needs customer service, also know the buyer and what kind of customer service consultation can promote a deal, After more than 3 years of continuous groping forward, sorting out a set of beneficial to both sides of the customer service program, Taobao service platform after joining, one is the support of old customers, let us have a good ranking, two is our continuous enterprising spirit, I and every company's partners have said, anything, we can not, can be zero basis, But be sure to learn and improve, Little Red Riding Hood is now such a team, we do not have a fixed for a long time, there is no fixed long service content, we follow the overall trend of the industry, and constantly optimize my price system, service system, every upgrade, to make customers refreshing, experience a better quality of service. With each passing day, continuous improvement is the law of survival for every industry.

Q: The price of the platform is uneven, and the service can not be spoken out with the mouth, but little Red hat always striking, with a let others incredible price and customer cooperation, you and your team is how to do it?

A: For this matter, our team has been annoyed, why do we almost 0 of the profits in the time, there are people who are lower than us? is our team internal control costs out of the problem, or where there is a problem, we have tried to reduce prices, or in fact, some of the promotional methods, but found that still powerless, After many discussions, we through some customers slowly understand that, in fact, is not our internal problems, but we are at a low price competition in the dark Chung period, behind the low prices in the dark, is the quality of service decline, after a meeting to discuss, we unanimously rejected the small red Riding Hood to the low price of the dark surge inside, we agreed that Service is the value of the existence, as long as the customer harvest a different service, will not be low price to attract, we can ask our customers to try low price, but the results are looking back to find us, so little Red Riding Hood not impatient, do their own services, will certainly be able to occupy a place in the industry,

Conclusion: Every time and Cao always talk is unusually relaxed, but time is very limited, he always has a variety of busy.

Gentle humility, approachable, ice courteous, light smile exudes unique charm, especially attractive. Optimistic, positive, and I feel that these years, Cao is the most things, we believe that in the overall leadership of Cao small Red Hat will become a handful of excellent service providers.