Students Bombard Wall Street English refund difficult course no more

Wall Street English refund difficult reporter survey found that the Wall Street English courses do not have a price tag, no matter how many newspapers are high prices of students shelling "the highest standard of English learning, creative pluralistic teaching model, personalized curriculum customization, foreign teachers 365 days uninterrupted communication throughout the year." "This advertisement of Wall Street English has successfully let many white-collar workers throw tens of thousands of yuan to pay tuition fees." However, the Yangcheng Evening News recently received a number of complaints against Wall Street English refunds, and even appeared a "Wall Street refund National Alliance" QQ Group, netizens have dwelt on Wall Street English all kinds of consumer traps. In Guangzhou, Wall Street English has become a major consumer complaint in the English-language training industry, a survey by the Yangcheng Evening News reporter found. Since this year, the Guangzhou 12315 Consumer Complaints Center has received more than 20 complaints, most of the problems involving the OVERLORD clause and the refund is difficult. Complaints about a drop in sales lure you to pay tuition fees November 3, 2012, Mr. Zhang, a research and development manager at a large private enterprise, came to the Wall Street English Liwan Training Center at New Light City Plaza, no. No. 650 Kang Wang Middle Road, Guangzhou Liwan District, "originally my budget was five thousand or six thousand yuan, when I learned that Wall Street English tuition fees were tens of thousands of yuan, I just want to dismiss the idea. Mr. Zhang said. But, to his surprise, Mr. Zhang at this point, the Wall Street English sales manager to him a new "loan to learn English" program-"0 pay, interest-free installment to enjoy", plus sales manager of Wall Street English description, Mr. Zhang ruthless under the heart of China Merchants Bank (market, funds, shares bar, Inquiry) and the Bank of communications (quotes, funds, shares, interrogation) of the two new cards, even the original credit card, the final total loan of 35,000 yuan, paid a total of 42,500 yuan tuition fees, valid until February 2, 2015. Six months later, Mr. Zhang due to the relocation of the company is not convenient to continue the class, so to the Wall Street English application for a refund, but the Wall Street English refused, "according to the terms, the course began 30 days later no refund." "From the sales to the signing, the other party did not specify the refund of the relevant provisions, but said to the headquarters to submit information, urging me to sign the contract as soon as possible, did not look at the contractual terms on the signature." At this point, Mr. Zhang knew that he had fallen into the trap. Complaint two "Try" to make you miss your refund period November 2010, Mr. Shu, who worked in a foreign company for many years, also wanted to improve his English to seek promotion. According to the model and theory of Wall Street English, the English level is divided into 20 levels, before the class students have to do a test. Although Mr. Shu has also attended training abroad, he has a certain level of English, but the final test results to judge his level only between 6 and 7 levels. Test measured their English midstream level, Mr. Shu was tempted to report classes. At this point, the sales consultant let him start from Level 2 courses, "I do not know how they graded, listen to each other's suggestions." Later learned that from the level 2 to learn, pay more money. After a class, Mr. Shu thought the course content is too simple, the next day to find them to ask for a refund, the other said: "After learning a stage to know is not really not suitable for a period of timeTry it out and think about the refund. So, Mr Shu a stage. But when he went back to the Wall Street English refund, the other side hardened: "According to the contract, after a period of more than 30 days, you are satisfied with the course, no refund." "Helpless under, Mr. Shu had to continue to go to class." May 2013, he did another test, Grade 6. Reporter experience sky-high tuition fees do not know why reporters in the QQ client search "Wall Street English refund", found that the Wall Street English refund QQ Group of up to 16, of which "Wall Street refund National Union" netizen as many as 198 people, the reporter joined found that these netizens reflect the problem, are directed at Wall Street English for refunds, Terminate the contract and form the contract suspected overlord clause. Yesterday, Yangcheng Evening News reporter came to Guangzhou to build six road Wall Street English Training center, experience a Wall Street English course consultant marketing methods. At the door of the Wall Street English Training center, the staff at the front desk first asked the journalist to fill out a information sheet. As for the reasons for filling out the information sheet, the staff told reporters, "only a clear fill in the personal information, the course Advisor can be prepared for your course materials." However, the reporter found that a simple table, the consultant's telephone, mailbox, education and other personal information unknowingly exposed. Then a weekly counselor began to introduce Wall Street English to reporters. After listening to the course counselor's introduction to Wall Street English, the reporter first asked, "Is there a clear price list?" How to charge? Why are these contents not visible in the publicity materials? "The situation is different for each student, and we charge different tuition fees according to different courses," the course consultant said. "Since there is no price tag, reporters can only be based on Wall Street English level 20 courses, consulting prices." "How much would it cost to get from level 7 to level 15?" "The course consultant replied:" 50,000 yuan. "What if not so much money?" Course counselors say they can pay tuition fees. Paid 50,000 yuan tuition fee, midway if not satisfied with the Wall Street English service how to do? Can I have a refund? "There is no such thing, this is the school rules, after more than 30 days in class, there is no way to refund the money," the course consultant said. "Since there is no refund, in order to reduce the risk of consumption, to complete the Class 7 to level 15, students can pay tuition at the level of class?" "Yes, but 7 to 9 is 30,000 yuan, so it's definitely not worth it," the course consultant said. "To the 7 level to 8?" "also wants 20,000 Yuan." "It seems that the curriculum has been a lot of sky-high prices, less than the price, such a structure has little room for consumers to choose." (Reporter Tan Xu intern Shang)