The crisis of electronic business consumer honesty

It's always an unreliable business to shop for electricity. More and more consumers have tasted the consumer disputes in the field of electricity, in the end of July, someone on the internet to blow up the net of the business of the old books sold to the merchants, and the quality of these books is very poor, in the middle of the book is also wrong version of information, When such problems have been exposed, Dangdang after the sale of the problem is due to the warehouse delivery errors, consumers can therefore free return goods, but this phenomenon reflects the consumer credibility of the crisis.

Dangdang's Sales book Integrity index is higher

Dangdang is a book retail start-up, has been developed to become the leading online retailer. We need to buy books, generally will go to Dangdang to look at, which also makes Dangdang in the middle of the netizen evaluation very good. Dangdang online sales of goods are clothing, home, beauty makeup, such as dozens of categories, to provide users with first-class one-stop shopping experience as the goal. Dangdang is the development of other books can not be achieved, Dangdang's online book category, occupy the National book retail market share of One-third, it is understood that in the book category, Dangdang occupied the online market share of more than 50%, these impressive results and Dangdang on the importance of books. Dangdang's book quality is really a choice to buy books. Dangdang relies on its book variety full, low price advantages, attracted a large number of consumers to buy.

Dangdang's credibility is very high, so Dangdang will not take their years of efforts to build up the credibility of joking. Buying old books is necessarily a cause of error, not an essential one. May be because the warehouse staff in the examination of the consumer to return the book, only to see the appearance is good, and did not check the internal, the old books are classified as new books to the outside, when the buyer took this book, they received the old books. Dangdang's service attitude is very good, will be free for these users returned goods.

As consumers, we should not criticize, but should embrace a tolerant attitude to treat. We certainly have the right to uphold the legitimate interests of our consumers, but do not attribute these to the fundamental issues of the parties. We can understand that nothing can be done in perfect, any company will have omissions, we should be to the Dangdang to understand the attitude.

When the incident leads to the consumption risk of the electric dealer

After this incident, we could not help wondering whether we could give them a platform to sell to consumers at a more favorable price. I think the market of old books really shouldn't be overlooked by us. If we buy back the new book do not want to see or do not want to, throw away a pity, may wish to get the market through the power of the network to the value of the book Unlimited amplification. And what we need is a platform for the sale of old books, I think any website that engages in the online sale of books should have another old book market, where consumers can find cheap and favorite books, which can be said to be "waste utilization", and books are not likely to become "waste" at any time.

Electric business platform After several years of operation, will inevitably produce some sluggish inventory, or even second-hand, for these goods if the new sales of natural can make more money, but it hurts the overall interests of the electric business platform, in fact, these inventory products to be categorized sales, although less profit, But it can reduce the credibility of the electrical business losses, just now the electrical business is not willing to such input, bo silly principle here to apply to the peak, but deceive others, the last will actually feedback to their body, still remember to sell the trilogy, when the consumer self-taught that moment, is the electrical business integrity lost that day! This article by the www.jianzhuhr.cn construction talent net First A5, reprint please indicate the link, the protection intellectual property rights Everybody is responsible, thanks the cooperation!