The service attitude of the electric dealer is not safe

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

E-commerce is convenient and fast, can be due to service or quality disputes have been constantly, e-commerce to develop, in many competitions stand out and stand, the quality of service is a very important factor, the consumer's reputation and satisfaction will directly affect the development of an electric business enterprise.

Service attitude is not safe

Mr. Kuang because has been heard that jingdong delivery fast, and can pay, its reputation is very loud, so the first few days in Beijing spent 4,000 yuan to buy a Samsung mobile phone. Can receive mobile phone, found on the phone has obvious scratches, so, contact customer service request replacement. After the customer service tips, Mr Kuang uploaded a mobile phone picture, waiting for the east side of the audit.

Anxious finally ushered in a reply, saying is because it does not affect the use of the goods, the language blunt, so that Mr Kuang is very angry, but also helpless. Spent thousands of yuan to buy a new mobile phone, there are clear scratches on the top, and the east Side does not give any explanation or solution, put on who would be very unhappy, this also has to let people start to doubt the quality of Jingdong products and services are trustworthy.

The reporter then opened the website of Jingdong, found that similar situation more than one. A net called the Beijing-east member of Red Big treasure, also reflected in the east of Beijing, it bought a mobile phone Samsung I9308, found that there is a black spot on the screen, switch screen can be seen, to the Jingdong customer service reflects that the answer is actually seven points are not insured, unless the test report to prove that there is a problem in the performance of the returned goods. There are consumers to reflect that the new mobile phone in the mobile after the removal of the card found not read out, was told that the card slot is bad, and then asked for a return to the east.

Similar to such problems and complaints are countless, and even netizens in the online ridicule said: in Jingdong to buy electronic products to take a chance, bad luck will get the problem products, so, later to save enough of the character of the Beijing-East shopping.

At the same time, the reporter also dialed the Beijing-East customer service phone. To the identity of consumers to inquire about the product has scratches to how to deal with, is still told as long as the product quality is not a problem once signed will not be returned, if the appearance of damage as long as not affect product performance is not responsible.

In fact, not only Jingdong, most of the network to buy the platform there are such problems, such as Taobao, Cat and local group buying site will be caused by the service and quality of various disputes. Yunnan's Mr. Liu told reporters that he last year in Taobao a sale of electronic products in the shop bought a iphone, received a package opened to see is Iphone4, find the store to request a replacement, and store but anyway do not admit their hair wrong, inadmissible. Because Mr. Liu that period of time is very busy, get the phone when Alipay has automatically hit the money to the seller's account, so can only be dumb to eat huanglian have bitter can't say.

Service is the foundation of electrical business Development

Taobao, Beijing-east and other electric dealers in the brand benefits or in the public's awareness, acceptance and the vast extent of the consumer group is unmatched. and in its continuous development, will also highlight some problems, such as product quality, service complaints, such as the problem. This is unavoidable, only in the emergence of problems in a timely manner, in the development of constantly improve themselves, will be a long time in the hearts of consumers have a trustworthy position.

Not only large enterprises such as jingdong need to be guaranteed by good services, but also those emerging micro-electric companies are more successful in service. In the product may not be much different, then want to stand out in the vast ocean of electricity and have a certain loyal consumers, it is more necessary to work on services, personalized service experience to bring consumers comfortable feeling, to absolute quality to ensure the loyalty of consumers.

Reporters randomly interviewed a number of young people like online shopping, asked what they generally buy on the Internet products, almost all include daily necessities, such as clothing and shoes, bags and all kinds of daily necessities, as well as buy movie tickets, KTV, hotpot, and so on, half of the people will buy electronic products online. And what websites do they usually shop on?

Every year will spend more than 10,000 yuan in Taobao more than a woman told reporters, she will generally in the credibility of a better, higher visibility of the larger online shopping, such as life supplies almost all on Taobao purchase, and buy books will choose Dangdang, digital products will choose Jingdong. Visible, its shopping is based on the type of products required to choose a relatively professional site.

At the same time, the reporter also learned that they will generally choose a better service than the store, in the same quality, the owner of the intimacy will increase its desire to buy. And their online products are not entirely without quality problems, and sometimes feel good attitude, or because the problem is not expensive, such as the reasons not to investigate.

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can be seen, service, reputation and its brand effect in the hearts of online buyers occupy a great position. The development of E-commerce, there will be some service is not in place, the quality department in place of the phenomenon. Jingdong such a large shopping platform, has become a household name, with a large number of consumer groups, and such a large electric business enterprise its service volume will be relatively large, to ensure the quality of its services will also increase the difficulty. There is bound to be a small number of consumers encountered unqualified service treatment, for this, the electrical business should increase the value of its services.