Website operation is to do a good job of customer service

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If you ask me now what is the core work of the website operation, my answer is "Do customer service work". I often see a lot of articles about the operation of the website, such as website location, content planning and publishing, the website design that conforms to the user experience, various promotion methods, data analysis and so on. I follow these methods to implement, through the operation of this blog I deeply understand that the site operation of the core of the work should be practical to help users solve practical problems, for me is to do a good job "customer service" this work.

A message that took me 2 more hours.

I have published a blog post "Bus article List plug-in will slow down z-blog speed," after the cancellation of this plugin, the next day a friend in the message told me: "Your friendship links, albums, columns of the right side of the pages of the article list are not shown, After checking to find out the original is because these pages of the bus article List tag forgot to replace it. After seeing this message, I started to revise and used a full 2 hours to revise and troubleshoot. Reply to him after confirmation: I spent 2 hours correcting this message.

Underestimate the IQ of netizens

Take the "low-key and gorgeous" template to say, I did not have the first edition of the tutorial, only a paragraph to tell others how to write navigation, and then more and more people ask me why the navigation bar and your blog is not the same as the light of this problem Baixin people asked me, although I explained in the article, but still every day someone asked.

Now there are many people ask me about the various aspects of the template, and then the user often asked questions aggregation up, in the fourth edition, I wrote a complete Word document, with comments on the Downloads page, on the Installation Instructions page, and even in the template, until now, there are still a lot of people asking the same questions, but actually, these documents, The Help Center is almost invisible.

This is the common problem of Chinese netizens, never read the instructions, come up on the use, many times I overestimated the IQ of the netizen, such as in Word to write help to explain, some people do not understand, ran to the "message book" to ask, the more simple questions need to repeat and repeat the answer. Like the one below, you need to feed your food into your mouth.

The website that solves the problem is the good website

I often write typos, in the reader feedback I will be in time to revise; that Bo friends need in the blog Daquan website information, through the message I will change, the operation of the site in the process of these little bit of small things form the user experience the most important standard.

Because of this, users think that the site to your message, you have a response, even to help them, they will think that your site is valuable, they will often come.

Sometimes the other side of the mail into the dustbin, see I did not reply to open scold, or too I reply less, or he was not satisfied began to complain and even scold. Most of the time they can only smile to say: "I hope to often come later," think back, website operation and customer service what is the difference?

Article finishing: http://down.wapa5.com Author: Lou