Why do we always get Ctrip bullying?!

Because consumers are repeatedly pits, July 13 CCTV again with 12 minutes of content to expose Ctrip. This time, CCTV reporter experienced Ctrip "overlord" clause: a thousand yuan full price ticket, refund after the hand of the incredibly less than 600 yuan.

June 27, CCTV reporter in Ctrip bought a Beijing flight to Qingdao, this is a travel package full price ticket. Subsequently, the reporter applied for a refund. The results found that the cost of Ctrip is staggering, the total ticket 1057 yuan, Ctrip charges up to 473 yuan refund, the reporter returned only 584 yuan.

According to the airline regulations, the refund is only charged 5% before Take-off, 10% after Take-off.

First of all, if the reporter directly to the airline tickets, and a refund will happen? The reporter uses 970 yuan to purchase the ticket, including 860 yuan par price, 110 yuan machine construction fuel charge, minus the nominal price 10% refund fee, the loss 86 yuan, the reporter may take back 884 yuan.

Then use Ctrip's travel package to calculate the bill, par price 947 yuan, plus 110 yuan of machine fuel costs, the total 1057 yuan, minus the total ticket of 40%, plus due to the error of Ctrip more than 50 Yuan reporter, a total loss of 473 yuan, to get back 584 yuan.

Finally, we calculate an account, Ctrip or Ctrip said ticket Taiwan Company (out of the ticket company) in this ticket on the profit is how much?

The original fare of 860 yuan, increase to 947 yuan, profit of 87 yuan, deducted the total ticket price 1057 Yuan of 40% refund fee, profit 423 yuan, plus the calculation error more than a charge of 50 yuan, a total of 560 yuan, minus the airline received 86 yuan refund fee, a total profit of 474 yuan.

Simply because the consumer to return a ticket, Ctrip and its interests linked to the chain, it can be so easy to charge profiteering?

CCTV reporter's This experience is not accidental. Turn over the years to complain about the report of Ctrip, you will find: consumers in the choice of Ctrip, repeatedly suffered losses.

June 14, "China Business Daily" reported that the consumer Miss Kim (a pseudonym) to reporters, in Ctrip to buy air tickets, was forced to bind the aviation insurance, and purchase tickets after the formal itinerary can not be reimbursed.

In this respect, Ctrip said this ticket marked "travel package" words, for the combination of air tickets and other tourism products portfolio tourism products, there is no bundled sales or increase sales problems.

Through in-depth investigation, the reporter found once by the CIRC issued a call to stop the air ticket bundled aviation insurance sales behavior, was Ctrip changed a "travel package" of the names, and quietly comeback.

Senior industry practitioners to the newspaper reporter said, this is actually a trick in the industry, playing is "edge". "The so-called travel package, the main product is air tickets, excluding any travel products, passengers must be in Ctrip gift cards, aviation accident insurance, travel coupons Among the three choose one, this is not mandatory bundle sales is what?"

In the industry, Ctrip forced tying air insurance because of interest-driven. 30 yuan Accident insurance, Ctrip can take away 24 yuan, Ctrip by reducing ticket prices to increase sales, and then tying the new model of insurance is more than the old mode of selling tickets alone more profit.

In fact, the consumer complaints about Ctrip never stopped.

April 25, Weibo Netizen "Thomas White" complaints: on the Ctrip on May 19 from Xian to fly to Dunhuang Southern Airlines CZ6347 air tickets, excluding tax fares for 1512 yuan. However, he through the mobile phone app "Air travel aspect" inquires his ticket, but found that the ticket was "switched". He finally actually bought the ticket price is 840 yuan (excluding tax), the middle existence 672 yuan difference.

One months later, a deep report opened the "Ticket door" under the iceberg of the tip. According to the industry unspoken rules, this Zhang in the purchase of Ctrip is "bait": low class to the high class. And consumers, without knowing it, are earning a huge difference.

Ctrip's response to this is that this is the case.

However, as long as a little attention to the past business records, will find that Ctrip's complaints to consumers, has always been to admit that "this is a case", and then the deal with the matter.

In the 2008, the Ctrip sales of "fake insurance" case, in the industry caused a stir. In November of that year, Yunnan consumer Liang Yuxiang ordered two tickets in Ctrip, plus two "Ping An accidental injury insurance form". After the Ping An insurance policy is confirmed as false, the consumer claims accordingly. The incident eventually led to the Insurance Regulatory Commission's intervention and began a nationwide investigation into the fake policy action.

February 20, 2009, Ctrip admitted in Sina that the original policy belonged to a forged policy. But in the statement, it points out that "Mr Leung's complaint is only a case of accidental error." ”

In this respect, Liang Yuxiang's attorney, Zhang Honglei, says this is by no means an exception. Because later, he kept receiving consumer advice about the policy. As a result, "I received the original 10 policy, after one by one to verify that seven are false." ”

In fact, Ctrip as a listed company in the United States, how to protect consumer rights and interests should be the focus of corporate governance, but every time it is a "case" response, inevitably not disappointing.

There is a great deal of interest behind it.

Why does Ctrip always bully consumers?

Only to carry Ctrip compulsory binding insurance to sell tickets for example-now the price of domestic tickets has been more transparent, the prices of agents to get the difference is generally small. In order to rob customers to raise sales, each agent will often come up with their own commission income to the customer, with a lower price to attract customers.

But for Ctrip such a large listed Ota, let out 1 points of profit is tantamount to a large amount of income. So Ctrip's approach is: to attract customers low prices, through the sale of insurance and vouchers to make profits back.

According to industry sources, Ctrip has a large part of the profit from insurance agents. To Ctrip such a scale, get the premium amount of 80% or even higher proportion as a proxy commission is already an open secret. That is to say 30 yuan accident insurance, Ctrip take away 24 yuan, insurance company take 6 yuan. Ctrip increases sales by lowering fares, and the new model of tying insurance is more profitable than the old model of selling tickets alone.

Now, Ctrip is through mergers and acquisitions, investment and other means, constantly invade tickets, hotels and other leading companies in various fields, trying to form a monopoly of capital, to grab more benefits. If this is true, it is not a boon to the vast majority of consumers.