Business System Management of Group Enterprises

Diversified business system management needs highlighted

A group company has nearly employees and is headquartered in Beijing and has subsidiaries in Shanghai and Guangzhou. With the business development over the years, the application system becomes more and more complex, including: Exchange mail system, ERP system, CRM system. These complex systems make them increasingly unable to manage, and they urgently need an it o & M management software to provide them with management ideas and management methods.

After the BTIM system is used, their troubles are well solved. The following describes the most complex Exchange email system of the company.

Before doing the solution, the north tower software had a good communication with the company and learned that the company's domain was built on Windows Server 2003 and the mail system was Exchange2003, for management and anti-spam requirements, all mail Internet egress servers in Beijing serve as bridges between the Internet and SMTP connectors), and SMTP connectors are provided in Guangzhou and Shanghai respectively: if the routing group has several Exchange2003 servers, the SMTP connector serves as a bridge between the routing group and the bridgehead server), the SMTP connector is responsible for first passing the mail to the bridgehead server in Beijing, then, the bridgehead server is sent to the Internet. The logic is as follows:

 

Efficient management of business service management ideas

The btim it integrated management software of the North Tower is the core of Business Value Management. IT emphasizes all-round IT management by enterprises and integrates the essence of the IT management practices of the north tower software for many years. In this case, the main solution is to manage the Exchange mail service system. BTIM provides the following two management ideas:

1. Monitoring display:

The BTIM system combs and associates the components of the Exchange mail service system to construct the Exchange physical structure diagram and logical structure diagram. The logical structure focuses on logically displaying the management of resources, the physical structure focuses on configuration and optimization.

 
Physical Structure

 
Logical Structure Diagram

The staff on duty, O & M personnel, and management personnel can clearly understand the current Exchange architecture design of the company. These two pictures are both "active diagrams": when there is a problem with the system, the icon prompts a change. When a line or other problem occurs, the line in the figure prompts a change. The management personnel can identify the root cause of the problem through the intelligent association analysis of the BTIM system, and then take relevant measures, rectify the fault and restore the normal operation of the email system. On these two charts, the administrator can use the left-click, right-click, and double-click operations to know the business operation, usage, and traffic conditions, ensures that the entire email service system is known, manageable, and controllable.

2. Architecture monitoring

Exchange depends on the Active Directory deployment and is used for architecture monitoring:

 

In the vertical axis, the BTIM system ensures the normal, stable, and reliable operation of the business system from four levels. The physical layer ensures the business infrastructure through monitoring of network devices. The data exchange layer: analyze the traffic data in the link to achieve the purpose of business data exchange analysis; application process: provides basic analysis of the business system by monitoring the parameters such as the business system process; application service layer: monitors application services through simulation. The four layers are integrated to form a "four-in-one" protection mode for Exchange.

The horizontal axis is used to monitor the relationship components of Exchange. Exchange is deployed and used based on the Active Directory. The Exchange2003 email account is stored on the DC Server, and the mail is stored on the Exchange2003 server. North Tower BTIM monitors the Active Directory, including application simulation and parameters of the Active Directory. Looking at the relationship between AD and DNS, if there is a good image of the relationship between AD and DNS: If DNS sneezes, AD will catch a bad cold; If DNS catches a bad cold, AD is almost paralyzed. We can imagine the importance of DNS. For DNS, Beita BTIM started with the Application Simulation and DNS log. When a DNS error occurs, the error log will be improved to system log management, notify management personnel in a timely manner through log alarms. Management personnel can learn the potential risks of the corresponding DNS, so as to take measures to restore the normal operation of DNS, so as to ensure the operation of the entire company's Exchange mail service system.

After the implementation of the btim it integrated management software, the company not only had Exchange mail service systems, but also had to carefully control various business systems and IT infrastructure, this not only ensures business stability and smoothness, but also helps information departments establish business-centric management ideas and organically integrate IT with business services, IT ensures that all management personnel can view it o & M management based on business solutions, so as to truly implement business service management, comprehensively improve the IT service efficiency of the company, and create IT value maximization.