TeamViewer App Case Study

Product Product Name

TeamViewer Remote App

Select Reason

Remote connection software is a rainy time, when the private computer is not around and need to operate the computer, remote control TeamViewer This software can help us a great favor.

Research and Evaluation 1. first-time experience

Started to touch the app was three years ago, when the roommate used the software to operate their own computer, and then joked that the computer was controlled, I immediately know the truth after I downloaded the software to try it, although the operation is slightly inconvenient, but after the first attempt, feel the app in need of the role is very powerful. Remote App I think the most important thing is to make the operation smooth, not to Dayton. This app does a good job in this respect, and does not create delays or lag, resulting in user action errors. And the interface is clearly and neatly displayed. However, due to the finger control of the mouse, the operation is somewhat inconvenient.

2. in accordance with the bug definition described in section 13.1 of the Building Act, find several more serious bugs that are functionally significant. the definition of B ug: Software defects 1) Once the connection is disconnected, the connection error will occasionally occur, which requires multiple attempts before it can be connected. 2) When using the app to operate the computer, there will be a sudden disconnection (rarely). Teamview used to first, and now found that the two more serious bugs. The other aspect of the app is pretty good. BUG1 Existing problem diagram:

Bug Cause Analysis:

1) There is a disconnection or not connected, it may be related to the network, but the disconnection did not appear good information or re-connected, the user experience is not good.

2) The reasons for poor program optimization, resulting in the operation after the disconnection, connection errors and so on.

3. Choose a Friend (user) to interview and record it.

3.1 Interview target: Bachelor of Software Engineering, School of Computer Engineering, Jimei University, using two-year TeamViewer app, use: study, work.

3.2 Describe the user's use of this product process, the user's problem solved it? What are the advantages and disadvantages of the software in data volume/interface/function/accuracy? Is there a problem with the user experience?

1) Users use the app to connect to the computer remotely, open the computer's QQ program and Word documents, and file operations and file delivery.

2) The user's needs are basically solved, the software interface display is clear and complete, but due to the size of the computer screen, resulting in the phone interface can not think of the computer as a convenient interface, can only be used to move the screen focus or reduce the display ratio of the interface.

3) The user controls the mouse experience through the app is not good, the user can only move the mouse through the finger, cannot let the mouse move immediately to the user's click.

4) It is possible to re-enter the password for each re-connection for security reasons, but increase the user's operating volume.

5) There is no disconnection during use, and the re-connect process is relatively successful.

3.3 User's opinion on product improvement;

1) Optimize the display of the phone interface, make the display interface more suitable for mobile phone side.

2) Optimize the mouse control, reference similar software sunflower remote control, sunflower app in the control of the mouse, the user experience is good.

3) Add the ability to remember passwords, eliminating the tedious steps that users use to enter passwords each time.

Third, software analysis

1. Use all features of this software

The main function of the software is the user through the mobile phone app remote computer, users can use the software to provide the functions of files, software click, right click, drag and drop simple operation, but also support screen scrolling, screen scaling, text input and other operations. Text input is called by the keyboard on the phone to enter, you can also click on the toolbar to bring up the computer-specific keys, these functions are combined to help users complete the operation.

2, analysis of the current advantages and disadvantages of the software, reasoning out the software team in software engineering can improve the important aspects (specific recommendations). The results of the comparison are asked to List a table comparing the advantages and disadvantages of each software.

The biggest advantage of the software is that users can control the computer by mobile phone anytime, anywhere, the user wants to do the operation, very convenient, fast. and the computer version of the TeamViewer to solve the app version of the operation and display problems, can more closely match the user's use. And its stability has been greatly improved in recent versions. So the most need to improve the software is the user experience, that is, the previous mention of those issues, improve user comfort, in order to make people more willing to use the software.

Similar software comparison:

Compare items	Interface display	User input	Fluid level	Connection speed	Stability	Mouse flexibility	User Experience Overall Rating
Sunflower	Good	More Convenient	So so	More quickly	Higher	Very good	7
Team Viewer	Good	Convenient	Better	Fast	High	So so	8

Iv. Recommendations and Planning

1. If you are a project manager, how can you improve and win in the competition?

Optimize the interface, make the interface humanized, more convenient operation and improve the stability of the software.

2. What kind of products are available on the market?

Similar to the same competitive sunflower app.

3, what kind of function do you want to design?

Computer remote mobile phone, mobile phone remote;

4, why do you want to do this function, not other features?

Mainly used to help the elderly to operate the mobile phone, now the old and middle-aged people, the replacement of such a fast mobile phone know little, remote control can help to complete some of their own cannot complete the operation.

5. Why do users use your products/features?

Market and demand is the most powerful competitive advantage of the product.

6. Where is your innovation? Please use NABCD analysis

(1) N (need demand)

Users need to remotely operate on their phones and computers

(2) A (approach procedure)

Good product optimization, the official and user publicity to produce the effect to let the product go further.

(3) B (benefit benefits)

Users more control of their own mobile phones, computers, to operate.

(4) C (competitors competition)

Students and office workers have a great demand for the software, and optimizing the user experience can have a strong competitive advantage.

(5) D (Delivery Promotion)

Advertise through the network to optimize the user experience.

7, if you come to lead this team, what will be different?

The user said well, is really good. Investigate the needs of users and the advantages and disadvantages of the software with more questionnaires. Let the developers go to the product experience, let them experience their own development of software, if they do not like to use the product, how can let users like the app. Use the advantages and disadvantages of similar software to change it.

8, if your team has 5 people, 4 months of time, you as the project manager, how should you configure the role (development, testing, art, etc.)?

A person to do art, a person to do the test, three people do the development. development will be the main, while testing also to take into account, the art finished the interface design, the remaining details of the design, the United States trade unions weaker.

TeamViewer App Case Study