The successful way of it performance management in mobile Internet enterprise

With the sophistication and popularity of mobile internet and cloud computing technology, more and more mobile and cloud applications to enterprises, end users increasingly rely on mobile applications to complete critical transactions and services. This will make it very difficult for enterprise IT operations management, especially for those growing enterprises, with the rapid growth of business, it performance management becomes more challenging. Because it performance is reduced, it will directly lead to customer churn, cost rise, low productivity. Today, Pea Pod quality director Gao Lei a detailed interpretation of it performance management practices for growth-oriented enterprises in the era of cloud computing.

The "pain" of growing enterprises

Pea Pod is committed to mobile application content search, the current installed capacity has reached 350 million. It is a typical growth enterprise, in addition to the rapid growth of business, the corresponding supporting business of IT systems such as the server is also growing, "early from several servers to the current growth of thousands of servers." “

Behind the rapid growth of the IT support system will often bring some problems, "because in the growth process, the vast majority of people in the development level, the operation and maintenance personnel early relatively small, a large number of tedious operations tasks need to be completed manually." On the other hand, when the scale of enterprise business grows, it is often a challenge for operators themselves, they will not adapt to the change of business growth, need to quickly learn to follow up the change of business and server growth. “

"Breaking Ice" it performance management

In fact, in the face of growing enterprise problems, as IT managers ultimately have to find ways to solve problems, to meet the needs of business, and not because of the existence of problems affecting the development of the business. For Gao Lei, he has been thinking about how it performance management can adapt and meet its needs. In the past, if business growth IT support was often the method of employing expanded recruitment and maintenance personnel, but the pea pod did not do so, "if the expansion of operation and maintenance personnel, the corresponding cost including management costs are relatively large." Based on this, we started out with more sophisticated business solutions and the use of third-party services to solve problems. ”

Gao Lei pointed out that compared to the enterprise's IT management, their operation and maintenance management model in the scale, scene and other aspects of growth-oriented enterprise management model is very different, large enterprises can be set up according to the size of the team, but for the growth of enterprises to do this cost will be very high. And the use of third-party services and mature commercial products such as surveillance Bao, such as application performance management services to host our business is a good choice.

Pea pod The choice of mature commercial paid products, Gao Lei that as a commercial-oriented products, will definitely have a good service team to support. Take the PEA pod application monitoring Bao APM product service as an example, early pea pod in support of business only a few servers began to use monitoring Polaris for server operation and maintenance has been in use so far, which has brought great convenience to the business of Pea pod and the overall performance management of it. We can ask for requirements that they can meet and respond to business growth.

First, it performance management is based on the monitoring and overall monitoring data indicators analysis. This requires a number of operators, while in the market to find relevant open source software products may not really apply to the needs of enterprises, and monitoring Bao is a very mature, simple products, to meet the needs of enterprise application performance management.

Second, from a cost point of view, open source software, although free, but two times development, upgrade, learning and other hidden costs more expensive. In addition, the human cost will be relatively high, such as when the enterprise only 10 people, the server has 10, if the use of monitoring Bao is thousands of yuan cost, compared to the human cost, this cost savings is very large.

IT the future road of operation and maintenance management personnel

Although today's IT operations management is very complex, but the corresponding solutions are more and more, whether it is the operation and maintenance management personnel of the technical level or career development have new requirements. Gao Lei that operators use open source monitoring software to solve trouble problems, no matter how strong your technology, can only be passed, not excellent!

Gao Lei further pointed out that operation and maintenance itself is a far away from the role of business, enterprises will not feel the existence of operations, which is not very good for the operation and maintenance personnel development. The value of operations engineers is to operate as the core, through the operation of data to provide a valuable trend analysis, the overall operation and maintenance team focus should be from the base layer to the application layer change. "Basic operations can be outsourced to third-party service providers, which is a good way and a future trend." ”