10086 turned out to be a girl.

Almost every mobile phone user has sent a message to a telecom operator's customer service hotline, but have you ever sent an ambiguous message like "I Love You", "I hate You"? What kind of reply did you receive? Recently, the founder of the Open Application Alliance, Senior telecommunications Marketing and strategic consulting expert Wang Yuquan and Beijing Mobile customer service played a "word game", and the results surprised him. "Basically confirmed, 10086 is a woman, full of sense of humour, or an emotional problem expert!" A few days ago, a netizen with Unicom and mobile two mobile phone sent two "I love You", the reply is so different. Among them, the reply of Unicom customer service is: "Your instruction is wrong, this operation is unsuccessful!" Welcome to China Unicom SMS Office, reply to the corresponding number can carry out the corresponding business and inquiries ... "and the Chinese mobile answer is:" Respected China Mobile customers, I also love you, very happy to help you answer business questions Oh!　　"This attracts a lot of onlookers, many people send text messages" Flirt "10086, and on Weibo" bask "all sorts of interesting repartee. Wang Yuquan also "gossip" A, he sent "I hate you" to 10086, reply is: "Small e don't hate you, ah, we are good friends!" "Send" I think you "reply is:" Thank you, think I often contact Oh! What business do you need me to help you? "Such a warm answer to let Wang Yuquan can not help but smile, he came up with more tricky questions, such as ask" You have a boyfriend? "The other side replied:" Small e in the effort to learn knowledge to help everyone solve the problem, temporarily do not consider personal problems! "And hair" can you please eat? "The answer is" small e is a robot, no need for food and unlimited power. "Robot small e must be female, very will reject the male invitation!"　　"Wang Yuquan said. In fact, these are the automatic response of the customer service system. Reporter learned that Beijing mobile SMS customer service system for intelligent upgrade, "mainly to provide more warm service." "The so-called" small e "is the move of the first letter of the word. For each message sent, the system will be a keyword authentication, starting from the first character to determine.　　And those humorous replies are backstage system maintenance personnel set up, the system will be based on keyword classification matching. However, from this point of view, telecommunications and Unicom's SMS customer service is far from moving to the warmth. Reporters to the telecommunications and Unicom's customer service also sent "I love You" message, the answer is cold "instructions wrong."　　And all over the mobile companies are not the same, there are foreign friends reflect, 10086 of the text of the reply is also routine. In Wang Yuquan's view, the Beijing mobile practice is worth popularizing, the surface of communication is information exchange, the deeper is emotional communication. Many netizens also said that in the homogenization of the fierce competition today, warm and exquisite service for operators to add a lot of points.