Analysis of the characteristics of cloud CRM system and local CRM system

Cloud CRM is no longer a term, and many people think that the CRM system based on cloud computing can make the enterprise business in a faster and more accurate way with http://www.aliyun.com/zixun/aggregation/8856.html "> Customer Relationship Management database docking. Although many software vendors are actively recommending cloud CRM to users, in fact as managers of the enterprise, the first consideration should be whether cloud CRM is really suitable for the enterprise, not the vendor's advertisement.

Both the Cloud CRM system and the local CRM system have different advantages and disadvantages. Sometimes, it may not be a bad thing for business decision-makers to hesitate a little longer before adopting new technology products.

Identify the operational needs of the enterprise

To determine which CRM system is more appropriate for the enterprise, the decision makers first need to consider these five key issues:

• Does the enterprise have sufficient IT support to manage local CRM?

• What is the focus of the security needs of the enterprise? is the database accessible or the data itself?

• What level of customization services does the enterprise need?

• Is the number of people charging programs more advantageous to the enterprise?

• Does the enterprise need to integrate CRM with other software systems?

Four Advantages of Cloud CRM

Running in the cloud of CRM system may be the best choice for the enterprise, but the premise is that the size of the enterprise is relatively small. Cloud CRM system can greatly improve the operation efficiency of the growth enterprise, and make the employee's work more easy every day.

1, highly accessible database

Access the data to the cloud network, allowing employees to complete the visit farther away. If different offices or departments need to share information, cloud networks can make sharing connections easier. When a salesperson accompanies a customer to go out, he or she can still access the company's database to find the information they want through a mobile device.

2. Third-party service providers

The intervention of external service providers can effectively reduce the pressure of daily maintenance work. Service providers can monitor the process of system configuration and testing, and they can also manage enterprise application data.

3. Energy consumption

Using cloud CRM system can save more energy for enterprise data and information storage. The amount of energy used to store data on an Internet server is significantly less than that of a local private server.

4. Cost-Benefit

Cost problems may be the main reason why many small businesses have turned to cloud CRM. Cloud CRM is charged by the user in accordance with the number of months or years for the use of the cycle of first use after the payment.

(Responsible editor: The good of the Legacy)