China Yuan Securities online trading system yesterday fault investors claim dispute

Since "Everbright Securities (market, inquiry)" 8 16 "incident" exposure to software system risk, the securities broker's information technology has increasingly touched investors nerves. Yesterday morning, the National Yuan Securities (market, inquiry) (000728, shares bar) trading system failure, resulting in a number of customers can not normal transactions suffered losses.　　Financial profit Po, the current savings rate increased 1000% 10 minutes of 9000 commissioned failure yesterday morning, the National Yuan Securities in Shanghai, the customer reflects, from the early start to log on the National Yuan Securities online Trading system, then the connection system failed to open the status of trading accounts. "is a small problem in the background, affecting the efficiency of the system, resulting in slow transaction speed, but there is no interruption, online transmission of the" paralysis "is not true, in fact, can be traded.　　Likemu, a securities representative of the National Yuan Securities, confirmed the situation to the first financial daily, but stressed that there is a difference between the paralysis of the system and the temporary inability to trade. According to the data provided by the National Yuan Securities, in the near 10 minutes from 9:30 A.M. to 9:40 yesterday, the network trading system in Shanghai area had problems backstage.　　During this period, more than 30,000 securities accounts were queued up, and nearly 9000 of the more than 90,000 delegates were unable to deal normally, that is, about 1/10 transactions failed. "At present, the cause of the breakdown is still being verified and has been reported to the SEC and the exchange."　　"Likemu said.　　A loss-stricken investor told reporters National Yuan Securities customer service staff to his feedback is that the transaction system accident software system operating efficiency decline, resulting in the Internet run client login and query speed is relatively slow, but the system declarations and deal plate are normal, in addition, the quotation transaction can be commissioned by telephone to complete the way. "But the connection center has been shown to fail, unable to log on to the declarations operation, and the telephone delegation has been unable to access, but also let our investors demand a complete interruption of the transaction."　　"The above investors to the National Yuan Securities" system operation efficiency is low "to disagree.　　In addition, some investors said that the national securities trading system to log in until about 11 o'clock in the morning to return to normal, and the national securities official said 9:30 to 9:40 failure time is quite different. Guo said the system did not disrupt investor claims for fear of a bubble "customer's loss where to complain?" A client of National Yuan Securities has asked for help on Weibo.　　And according to the reporter consulted a number of securities dealers, the views of investors have been the desire to fear a bubble of the claim. "Trading system failure is not unusual, many brokerages have this problem, but Everbright securities after the accident, we are particularly concerned about the system risk." "Investors in a securities account have signed a" risk Tip ", which includes an exemption clause for system failures, said a shanghai-based brokerage.　　Therefore, the securities dealers generally do not have to bear the liability, before a number of securities companies have similar accidents, there is no compensation precedent. According to the reporter inquires, the Securities company when the investor opens an account to sign "the riskIn the Tip book, the description of "technical risk" is: "Because of transaction matchmaking, settlement settlement, market disclosure and bank card transfer through electronic communication technology and computer technology to achieve," "Communication technology, computer technology and related software has the possibility of defects, These risks may cause you a loss or the bank card transfer funds can not be immediately to the account. "In December 2012, the" Securities and Futures industry Information security incident report and investigation methods ", according to the information security incident to investors ' legitimate rights and interests caused damage or adverse impact on the securities and futures market, divided into special major events, major events, large events, general events.　　The inefficient performance of similar trading systems is not included. Likemu Frankly, yesterday morning did a lot of customers call to make a complaint, the company has been in the first time to conduct the investigation, but he believes that because the system has not been interrupted, it will not involve compensation issues. "Just like in the hospital registered, just a long line, hanging to the number slow, and will not affect the final look ill."　　"he said. "The loss of investor rights and the loss of national securities reputation is an indisputable fact." "Zhejiang Yufeng law firm senior Partner, securities rights lawyer Kingjian said, if not because of the earthquake, thunderstorms and other force majeure factors, but because the fault of the National Yuan securities, such as poor system maintenance, such as the failure of the investor damage, then the National Yuan securities reason for liability."　　Financial profit and demand savings rate increased by 1000% but he also estimated that the probability of the investors ' compensation is still relatively low, mainly because loss calculation and causal relationship identification is more difficult. "Although there are occasional factors, but should be caused by industry-wide concern and regulatory attention." "Kingjian said that according to the" Securities and Futures industry information security management measures "48, for damage to the legitimate interests of investors or securities and futures market security and stability of the operation of information security incidents, the CSRC to the relevant units to take supervision and management measures or administrative penalties.