Cloud computing Unified Communications wave approaching

According to Gartner analysts recently, unified communications are entering the third wave, integrating social media into the existing functional portfolio. Analysts say the first wave of unified communications is the unification of telephony, voice mail, audio and web conferencing, and business call center operations. The second wave has further expanded these services, including e-mail, VoIP, instant messaging, web-real and videoconferencing. The third wave has yet to come, but there is evidence that social software, corporate social networks, documentation and workflow management processes, mass capture and creative management are being added to the unified communications mix. In addition, the Unified communications field is setting off a wave of cloud-based waves. Cloud Unified Communications or Unified communications Services (UCAAS) provide the same functionality as field unified communications, including voice services, e-mail, messaging and instant communications, network Truth, audio and video conferencing, mobile client and call center capabilities.