Cloud drive is solution rather than user driven

When it comes to the spread of cloud computing, Douglas Kim is always outspoken.

"Believe me, the traditional way must change," said Kim, general manager of Global cloud computing operations at Pegasystems Inc., a provider of customer relations and business process management systems. ”

Kim's radical view is enough to surprise any CIO, and it's not just him who holds the same view.

In the recent Massachusetts Marvell motivate Council (MASSTLC) on cloud computing, cloud-computing vendors, unlike Kim, have generally tended to be in the face of cloud solutions, CIOs are being excluded from the mainstream. Now there is a general understanding that the business end, especially the end user, is the core force driving cloud computing. The business side has real needs and then finds the application by itself and starts practicing – unless there is a problem, the IT department may be ignorant of the whole process.

But if the CIO has already taken the lead, no one can shake its original position. The other four CIOs insisted that the deployment of cloud computing would not lead to the creation of a new order between it and the business.

Cloud computing Practice: The curtain has been opened

When the economic crisis erupted two years ago, Larry Bolick, chief information officer at Aquent LLC (headquartered in Boston), tried to compress costs while maintaining agility. He used Google's Gmail messaging system, moved some office apps to the cloud, replaced the internal phone system with cloud-based voice services, and put the ERP system on Amazon's AWS. So far, the aquent company has more than 6 Office applications using cloud computing solutions.

"Think of all the trouble with moving the office, and now we just have to move the equipment over and get the internet connected." "Bolick said.

Bill Scudder is the CIO at Sonus NX Inc. (Massachusetts Westford), who is also trying to transform the company through cloud computing. Although itself is the senior IP network solution provider, the company itself is facing the problem of it operation.

Like Bolick, Scudder is also under pressure from the recession. With more agility and lower cost requirements, Scudderck learned from previous cloud scenario practices. When I was in another company, in response to the field engineers complaining about the Seibel CRM system, he used the salesforce.com cloud solution. Now, in Sonus Networks,scudder naturally know which direction to work towards.

Scudder that in order for the internal system to keep up with the times, change management and internal promotion are essential. About cloud computing solution, Enterasys NX Company has carried out various attempts and exploration. Through the Salesforce.com user group, Scudder met with Enterasys's CIO Dan Petlon. It turned out that the meeting was very important – since then, Sonus company has been sticking to the cloud route in its transition to it.

It innovation based on cloud computing solution

When Petlon joined Enterasys (located in Massachusetts Andover), the company had been based on Salesforce.com for sales activities and customer service. Services were already using PAAs platforms to improve service levels while sales teams were flat.

In order for the sales side to take full advantage of the cloud computing platform, Petlon's team has developed an application based on Salesforce.com that allows sales to deliver online quotes to customers. Also, fax and manual work has been automated through this application.

"First, customers submit orders via the network, then SAP's order management system and delivery process." "Petlon said.

"It's clear that services and sales are not the same way of doing cloud practice." The former is based on existing tools, and for the latter system, I exert considerable control over the salesforce.com. Pelton explained.

Thanks to the success of new sales and service platforms, cloud computing schemes have been further promoted. Now, Petlon has implemented 25 cloud-based applications.

Because it leaders are sensitive to data privacy, they are somewhat hesitant to adopt cloud computing solutions, such as the chief Information Officer Tom McLain of Old Mutual (US) Holdings Inc. But McLain also believes that cloud computing is not a problem if it can communicate well with the business side. In Old Mutual, every year there is training on compliance and privacy policy, so everyone can tell which information is sensitive (not suitable for the cloud) and which applications can be built in the cloud, whether it team or business user. In order to make their own team laws and regulations are not backward, McLain with the relevant departments of the leadership to maintain close contact.

"We work closely together so that everyone can get a clear picture of where the risk is – if someone has decided to put the application or the data into the cloud without careful consideration." ”

(Responsible editor: The good of the Legacy)