Customer Experience effectiveness Management website optimization is the key

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

10 years, from the middle of the 90 's, the Chinese Internet developed into an explosion blowout, the number of netizens and the size of the site has been a geometric situation soaring. The benefits that enterprises have gained from increasing Internet investment have been gradually accepted by traditional enterprises. However, in the face of so many optional sites, people can not help but ask: good sites why is only a few? After the flourishing of the Web site, this became a landscape in the industry. Faced with this phenomenon, as the industry practitioners, I hope that through their own elaboration and share some experience with you.

The site wins, the details are spelled out.

Although each site has its own unique operating track, are in different forms to attract users, but in the face of Internet users are the same experience, are to conform to the user's behavior habits, so as to retain customers to expand business opportunities. The competition between the Internet and the traditional economy is very different, win or lose may be in a few details, do not pay attention to details can not achieve success.

As a website operator you should know a few details about the station:

1. What is the source and distribution of Internet access?

2, can you ensure that the user's first screen page 8 seconds to open the principle?

3, the key development areas of the end-user DNS server deployment and resolution time is robust?

4. What is the effect of CDN acceleration node?

5, transaction flow processing whether jump normal?

6. Does URL link have error address?

Pay attention to every detail of the site, so that every detail is impeccable, there will never be a perfect site, the competition to a certain extent, will compete with who is closer to perfection. Who to the user's service more thoughtful, more exquisite, thoughtful to advance to help users think he needs the product or service quality, exquisite to not let the user's mouse trajectory more than a millimeter.

Website Customer experience has yet to be perfected

As Han Yu said: "Wen DAO has successively, the operation has specialized", each detail of the website is more embodied in many professional integrated applications. such as the construction of a successful web site, involving hosting services, system development, customer experience, logistics distribution, online payment, and many other links, the low efficiency of one link, may lead to the overall failure of the project operation. When the century interconnection, beyondsoft technology, red children, fast money and other manufacturers have sprung up, customer experience has become a bottleneck in the development of domestic web sites. The common problem is that "online easy, follow-up optimization who to protect", this has become an obstacle to the continued development of the site is indisputable fact.

A key task of continuous optimization is to locate the problem, only to find the problem to solve the problem, through the continuous cycle of improvement process, to achieve the goal of the perfect website. This process only based on a set of scientific and rigorous customer experience assessment system, can make the website to the track of benign development, in the fierce competition in the market can not only improve, but also can be healthy and longevity. The Internet industry's business activities and other industries, is the ultimate effect-oriented, that is, the need to establish a sound customer experience effectiveness management system. Customer Experience effectiveness management system, from the site revenue as the starting point, the first initiative to discover the users of the use of satisfaction and income problems and deficiencies, and then analyze the internal causes of the problem, and through a set of solutions to improve the effectiveness of the site. This process is a starting and reciprocating process centered on the effectiveness of the site.

Century interconnection takes the lead in launching customer experience effect Management package

Century interconnection is to see customer experience in the field of domestic development bottlenecks, starting from the actual situation of users, combined with their own IDC/CDN services, thus targeted to provide the site's main professional customer experience effect Management package package, providing three levels of progressive deepening application:

1, user experience-user access to the Web site performance experience, for HTTP pages, streaming media, transaction flow response speed, availability and other indicators of application effects.

2, network optimization-network environment assessment, targeted network optimization of the environment analysis, positioning network problems, such as room bandwidth, server resource problems, node routing problems.

Integrated network Management--Website Operation service optimization, the implementation of specific steps, including the provision of network management services, upgrade hardware configuration, select CDN acceleration Business, or even upgrade IDC room.