Development power of call center in cloud computing era

The advent of cloud computing has brought about a subversive revolution in the field of call center, from nobility to civilian, and gradually become the profit center of the enterprise. Especially in the field of electric business, call center can effectively help electric business enterprises to carry out service, management and marketing, promote the competitiveness of electric enterprises, and promote the rapid development of enterprises.

It is learnt that the call center based on cloud computing architecture satisfies the urgent demand of the electric business enterprise. This service mode, no need for electric business enterprises to consider the engine room, circuit, hardware, software, operating procedures and other factors, without the initial hardware equipment and the large investment and maintenance of the late seat upgrade, just on demand and pay, which is the key reason for its rapid application.

Gartner predicts that by the end of 2012, 65% of the service hotline will occur at the cloud call center. At least 75% of customer call centers started using SaaS mode in 2013. Analysts predict that the cloud call center market will grow by about 18% to 20% over the next 3-5 years. Among them, the electronic Commerce Enterprise application will occupy the very big component.

"Cloud computing call centers are already business-to-business, Wu, general manager of the company, said that as China's leading managed call center and cloud service provider, the corporate call center has already served thousands of electric business enterprises, including HC NET, Daphne, excellent public network, D1 Excellent network, Yoka and many other well-known electric commodity cards.

According to the introduction, days run the financing of the call center services, can help the electrical business enterprises in sales management, marketing statistics, customer communication and other links to respond freely. And the customer lead mining, customer active marketing, sales opportunity management, customer service, customer marketing evaluation, work monitoring and management, all in the form of audible and visible record down.

China dress up web site D1 Network to implement multi-brand strategy, needs to meet the needs of customers at multiple levels. According to the different needs of different customers, call center of the play screen function, can make D1 network quickly grasp the details of the caller, in order to quickly provide customers with the required services, so that customers in the entire link to get the perfect service experience.

The world's top fashion luxury online retailer excellent network, through the call Center service, you can clearly record the entire process of staff communication, for communication monitoring, unsatisfactory reasons to find and case training. At the same time, management can control the quality of work anytime and anywhere. In order to enable excellent network to provide customers with the industry's top service, improve customer satisfaction and sales.

Nowadays, the use of Call Center service in e-commerce website has become a trend, and call center has become an important tool for E-commerce enterprises to improve management efficiency and reduce operating cost. In the future, the application of Call center in the field of electronic commerce will be further popularized.

(Responsible editor: The good of the Legacy)