Ecological Circle Integration, cloud computing evolution big Business Application

With the development of macroeconomics and market economy, social and business environment has a series of changes: including the cost of human resources, the enterprise operating costs are high, the enterprise's demand for per capita output is further enhanced, the state regulatory authorities to increase the development of the Internet to increase information transparency, further compression of corporate profit space ... These changes have led companies to constantly seek changes in various marketing models.

Cloud computing as a new technology, its cross space elasticity, business elasticity, on-demand billing as well as target management and performance control and other characteristics of the above social problems provide a solution, the business value of cloud computing is triggering a real marketing revolution, to help enterprises improve per capita output value, reshaping customer experience.

As the leader of the domestic cloud computing application system service, bird cloud computing solutions are helping more and more large enterprises to use cloud computing technology, customer-centric, collaboration with various operating resources, improve marketing flow and service flow, thereby enhancing enterprise performance and per capita productivity. Branch Office Synergy, Network Service management, eco-chain management, family seats, one-stop e-government services, Member direct marketing system, based on the leading cloud computing and call center technology, Bird Cloud is in all walks of life to set off cloud computing application wave.

For the call center, the traditional call center emphasizes the local resources, through the process, standardization and scale, the core is to solve the service efficiency of the call center. And the cloud-based call center emphasizes the effect on the basis of solving efficiency, its core value lies in the integration of regional resources, outsourcing resources, expert resources, industrial chain upstream and downstream resources and even mobile terminal resources, and other enterprises operating resources, anytime and anywhere for customer service, which actually has exceeded the scope of the call center, This is really a big business application based on cloud computing. "Bird software Vice President Kang Dongliang said.

According to the introduction, in the logistics cloud management, financial product marketing, BPO resource management, store management and other fields, bird has been the first to achieve cloud computing business applications, enterprises through the cloud technology closer to customers, so that every time with customers to communicate or contact more efficient, and real-time data analysis so that enterprises can dynamically adjust the strategy, Optimize business processes at any time.

"The core of cloud computing is integration, cloud service needs and an ecosystem integration, across the space across the enterprise, through the customer-centric enterprise processes." "Bird Software CEO Wu Yimin said.

In order to meet the advent of the cloud computing business Application era, the international CRM and cloud computing leader Salesforce recently also cooperated with Bird software, which can jointly provide online CRM, contact center and social enterprise network platform for users. To help large enterprises better manage all over the country and even around the world branch offices and sales, service personnel, strengthen and optimize the management of various customer contact channels to help enterprises to create a new business platform.

(Responsible editor: The good of the Legacy)