Hangzhou Vientiane City store reopened yesterday to handle return matters

The staff said that the person who returned the goods did not expect more "the world's largest electrical chain Best Buy nationalists China" follow-up to the newspaper, the Hangzhou Vientiane City shop reopened yesterday, because only accept customer returns and provide after-sales service, so the gate set a lot of obstacles, customers want to go in, must first at the door to show the relevant shopping vouchers to the staff can.　　A number of yellow notices were posted on the glass doors, indicating "no visits or shopping". The store has a large section as a service area, other parts are all blocked up with white paper, do not see any electrical appliances. Processing of return refund matters are mainly three: merchandise quality problems return, Best Buy Shopping card returns and extended warranty return. Which, merchandise quality problem returns must be carried with a shopping invoice or small ticket, commodity and commodity inspection list, Best Buy Shopping card returns must show a shopping invoice or small ticket and shopping card, extended warranty return must show a shopping invoice or a small ticket and extension of the policy (extended warranty, that is, "peace of Mind",　　Customers buy electrical appliances on the basis of the manufacturer's warranty can enjoy Best Buy product repair and replacement, extended warranty service for a maximum of four years, customers can choose according to their actual needs of the length of time, and in accordance with a certain proportion of commodity prices to pay extended warranty service costs. Mr. Wang yesterday to the best buy back 1399 yuan of the cost of the extension, which he bought before the digital camera, the digital camera just a few days ago in Best Buy buy, because the price is as high as 15000 yuan, so deliberately bought 2 years of maintenance services.　　According to Best Buy's "customer service" notice, although the business is closed, the warranty benefits for customers who have purchased extended warranties will not change. From the door layer of the guardrail look, Best Buy is afraid to return a refund of customers too much, took the control of the crowd measures. But yesterday to the scene returned not many people, when the reporter arrived only two or three people in the business.　　By 3:30 P.M., after the sale staff said, the total only came twenty or thirty people.　　Janice Yu, who is in charge of foreign affairs at Best Buy, said the first day of return was more successful than they had expected, with fewer customers than expected. Hangzhou Vientiane City Store is one of the four service points of Best Buy re-opened, and the other three are Shanghai Xujiahui store, Shanghai Lian Yang Plaza store and Suzhou Impression City store.　　These four stores will open until March 24, opening hours from Monday to Friday morning 10 to 6 o'clock in the afternoon, Saturday Sunday 12 o'clock to evening 8 o'clock.　　Best Buy 22nd at a strategic conference in Nanjing, company executives have said 2 stores will reopen, JANICE Yu said, is now determined that Shanghai Xujiahui shop will be renovated again, opening time is probably the second half of the year, the other is not sure yet. Song Davei, president of Best Buy China, sent an open letter to all customers, partners, suppliers on the website of Best Buy (China) yesterday, and the Customer service hotline will continue to serve after March 24. Reporter Shingpo