National line Xbox One video feature missing value discounts, consumer returns rejected

A few days ago, a number of consumers, said the purchase of an Xbox One game machine, found that with the previous propaganda content, missing video services, the demand for returns has been rejected. Microsoft and EMI say video apps are gearing up, but not sure when they will be available to compensate consumers in a way that gives them a diamond membership. And Beijing east, Suning and other sales channels, if the hardware does not have quality problems, purchase more than 7 days of merchandise can not be returned.

National line Xbox One suspected false propaganda function missing reject return
The loss of video function is greatly compromised

According to the public, he bought an Xbox One game on October 20, only to find that the video features he valued were not available. "At that time, the product of the publicity page clearly written ' and" "together with" the global entertainment and sporting events, "the Xbox's official microblog also wrote ' massive domestic and foreign blockbusters, 2 free to see every month! ' The result is not even this application! "

Through the screenshot provided by Mr. Fu, the reporter saw the following description: "Microsoft's collaboration with the company makes it possible for Chinese Xbox users to enjoy more content through BESTV applications, including providing free thousands of hours of audio and video services for Chinese Xbox One users."

"It is not simply a game machine, but positioning a full range of home entertainment system, if the video function is missing, the value of this machine for users is far from so big." Mr. Fu said.

A "special reminder" to replace the video message

Then the reporter entered Jingdong and Microsoft, such as the Xbox One sales page, found that advertising has made adjustments, did not appear in the context of the hundred-vision, replaced by a special reminder: "Although in the packaging or promotional materials may show different games, applications and other content, related games, Applications and other content must be approved by the government before they can be opened to the user. Content that has been approved by the Government is subject to the actual content that is open to the user, and the content will be adjusted and changed periodically.

Mr Fu said he had not seen the hint before. "If there is such a hint, I think everyone will understand and buy it as appropriate." Mr. Fu said.

Then the reporter called Microsoft Customer Service, the staff said that the function is indeed unable to provide, the blockbuster is stepping up preparations, and will have to buy the products of consumers to provide diamond members as compensation.

And the Hundred-vision service staff said that the current video application opening time is not sure. The website also posted a bulletin saying that "The vision is improving the content and technology of the video service, bringing the video service to users as soon as possible and trying to share the message with users by the end of the year".

Consumer rights refunds are rejected

Around the country some Xbox One consumer spontaneously set up a group of QQ rights, the group has more than 250 people. A number of consumers told reporters that because of the lack of video function, to ask the dealer for a refund was refused.

Reporters have called Jingdong, Suning and the day of the cat Microsoft Mall, get the reply is such as product hardware no quality problems, more than 7 days can not handle returns.

Some consumers said that even if the hardware does not have quality problems, the loss of important functions is also counted as product flaws, should be given returns. Some consumers have complained to the business sector, but have not yet received a reply.