Sticky rice net for game room business refund questioned lawyers will intervene rights

China Economic Network in Beijing September 3 cooperation business suddenly announced close, group purchase website glutinous Rice Network issued a notice promised to the user a full refund, this time won the media acclaim, but recently a number of netizens to their refund standards and procedures to raise questions, and said that its announced refund phone is always no answer.　　There are netizens in the expression of dissatisfaction at the same time, the establishment of a special group of QQ rights, and said that lawyers will intervene in rights. Late June, the group purchase website glutinous Rice Net sold three Li Tun Game Park Hot Play club game currency package more than 13,000, and declared that the package card long-term effective, but recently the club announced its closure, August 27 glutinous Rice Network Emergency notice to the buyer before August 31 consumption of the remaining game currency card or negotiate with the merchant, but the gaming city has closed down by 31st. Hundreds of consumers have to the club site to glutinous Rice Network and gaming city staff to claim that three of the police station even dispatched police in the on-site mediation. 29th, sticky Rice net again send mail hope users patiently wait for the solution, and promised to give consumers a just solution.　　For this matter, China's economic network with the "cooperative businessmen suddenly announced the closure of the site to buy sticky rice again encounter trouble" as the title of the report. August 30, glutinous rice NET to participate in this group of users sent a third e-mail, "commitment to buy GamePark game currency users a full refund", and announced the refund criteria and procedures. According to the refund process, the user submits the relevant information through the telephone to the glutinous rice net, waits 2-15 working days to obtain 43 yuan refund.　　After the release of the program to obtain some consumers and media acclaim, but in recent days there are dozens of netizens in the Group Group Buying Forum and Sina Weibo (http://t.sina.com.cn) and other posts reflected in the sticky Rice network announced a refund call many times no one answered. A netizen called "Little Girl Film" posted on Sina Weibo, said: "Contact customer service about GamePark refund problem, customer service phone has not been answered." In the sticky rice online submitted a number of questions, customer service has not answered not to pass. Have to glutinous rice NET Customer Service mailbox sends an email, also did not reply. "Netizen Monsterx in the Holding Group Network forum posts said:" So much information to be submitted, through a customer service phone? I don't know how many people can get through. Does glutinous rice want to get consumers to waive their claims by ' dragging '? "A netizen called the Sun is also in the Holding Group Network forum post query sticky rice:" You call me, play a day half-day is no one to answer, beauty its name Yue people too much, busy! I don't understand, since you know that there are more people on the phone, why don't you prepare well enough? Who do you owe money, in the accounts have records, but also ask the creditor to find you want to get is good luck, or even give up? "Tony-zong is directly in Sina Weibo Post said:" Glutinous rice Now let everyone too disappointed! Say one set! "A netizen posted that glutinous rice net should voluntarily withdraw money to glutinous rice account, if need refundUsers to the bank account to apply again.　　Some of the scale, the impact is far less than the sticky rice site in the refund is handled in this way. The reporter tried many times to call the sticky rice network to announce the refund call, indeed has been no answer.　　Then the reporter again call glutinous rice Network customer service phone and go to the front desk, asking the refund phone no one to answer, the operator told reporters its phone line is also connected to the voice. Yesterday, more than a netizen set up QQ group called the same encounter consumers. He in the Holding Group Network forum in the release of Rights statement said: "The purpose of creating this group is because the individual can not accept the glutinous rice net refund only 43 yuan compensation program, ready to pass legal channels to the glutinous rice network to demand reasonable compensation." "As of press time this QQ group already has more than 80 group members."　　The poster also said in the statement that Beijing asked Tian law firm Zhangyuanzhong Lawyer has been acting in this case, the reporter contacted Zhang lawyer according to the telephone number published in Zhang Lawyer's blog, Zhang confirmed this matter, said that it is proceeding to act as agent, but it is not easy to make more comments on the case because of the lack of in-depth study. In response to this matter, netizens Shikawa in Sina Weibo Post said: "Group buying network is a set up in the third party trading platform based on the model, how to establish a good faith mechanism, is the road to future development." "In the holding Group Network operation director Zhu Gang said:" Group buying site due to the low threshold, the relevant supervision is not in place, it will inevitably have a certain degree of integrity risk, this is the entire network group buying industry long-term, benign development is extremely unfavorable. "" "Group buy navigation website should assume the responsibility of evaluating, supervising, and suggesting risk. "(Ouyunhai)