T UK overcharged 700,000 user fee apology

Source: Internet
Author: User
Keywords Overcharged
C114 Beijing Time May 11 Morning News (SHANGMU) T UK recently confirmed that 4% of users have been charged a surcharge after issuing an apology statement, and promised that these users will receive automatic refund.  The company blamed a "failure in the billing system" for the issue of overcharged fees. "When some T users use their voice mailboxes, a call transfer fee is incorrectly generated.  T said in a statement. "The problem has been solved. We will be fully reimbursed to each user affected by this process, which has already begun. We are really sorry and we apologize to all the users who are affected by this.  "Based on t the total number of users who were last counted before merging with Orange UK, 4% of the users were around 700,000. In addition, Ofcom, the British telecoms regulator, has issued a public appeal to consumers for examples of overcharging by operators.
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