I couldn't access the internet yesterday, because it was a pre-paid 2 m broadband, so I went to the phone yesterday afternoon (China Telecom) to recharge the account, deduct the overdue payment, and the balance is still 100 fast, so I must be able to resume soon, in the past, it was only 10 minutes before the recharge card was used. I don't want this time, but it is wrong. I still cannot dial up this morning, and the error 691 is returned. Very angry, eventually report fault. I couldn't call the phone number on 10000. I don't know if both of them are currently doing mobile and fixed-line calls, so I also pinched the 10000. I borrowed a phone from the landlord to dial the 10000 number, proving that the line was okay. As said by customer service Lady No. 10000, setting "163. GD" to account @ 10000 is successful... Both are normal, and the recharge balance is normal. No ..
In the end, the technicians arrived home and sat in front of the computer for less than a minute to solve the problem.
The account password is always stored on the computer. The technician said that if there is a 691 error and there is no problem with the line and recharge, just re-enter the password. Indeed. I am so embarrassed. I am still a newbie in this regard. Haha. I hope you will not be troubled by this problem in the future.
However, Miss 10000 is also very popular. I said that she could dial up with her account @ 10000. She also asked me if my network cable was plugged in... It seems that most of the faults are caused by human error ..