E-commerce is getting closer and closer to the masses, and online businesses are getting more and more optimistic. Based on my practical experience, I think there are several main points:
1. Gain customer trust.
This is the primary solution for e-commerce, because the online business is the same as the offline business. How to gain customer trust is critical.
There are several common skills to gain customer trust.
1. The contact address, phone number, and other relevant certificates are displayed on the page.
Most of them are just a xx network. Because there are too many websites and what network is it, only by displaying the actual information can we initially gain the customer's trust.
2. Be familiar with the services or products you sell.
For example, to sell cosmetics, I need to familiarize myself with relevant beauty knowledge and use professional knowledge to answer questions raised by customers instantly. Therefore, although my mall is currently being revised without publicity, there are only dozens of people per day, but there are orders for ten days, and business continues.
3. Customer rating.
Whenever possible, let each customer make a simple feedback on their own services, from which they can receive a lot of good suggestions to constantly improve themselves, and select some good comments on the website, which is also very good.
2. Good service.
Good services not only include instant response to customers, instant delivery products, but also many small details such as tone during telephone communication with customers.
These aspects are well done, and it is easy to bring a good reputation. Word of mouth is the best way to publicize. With good reputation, can business be poor.
3. Comprehensive marketing strategies.
E-commerce cannot do without network marketing, but network marketing wins by details. It comes out of many knowledge and skills, such as search engine ranking, friendship links, online advertising, Community promotion, e-MAIL marketing and so on, you can do it yourself, but at the beginning please some professional companies may be better. I also used an online shopping guide tool-"online customer service expert" (http://www.123kf.com), is an enterprise-level Website real-time online communication system, it provides a real-time and online communication platform for enterprise websites and website visitors. Simply put, when visitors browse the Enterprise webpage, they only need to click the customer service icon on the webpage to communicate with the enterprise in real time without downloading plug-ins or software, it is a powerful tool for online consulting, online marketing, and online customer service. You can also automatically invite a visitor to talk to me. In this way, I firmly grasped the customers who sent the website and obtained the opportunity of active marketing. In a short time, I could help the website increase sales, change passive to active, and change traffic to revenue.
4. Select a good courier company for cooperation.
Distribution is a key link. Therefore, when selecting a courier company, you cannot directly view the price. The key lies in the speed and quality of the service. Because in the eyes of customers, express delivery service is part of our e-commerce service.
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