Circle of friends to buy fake wine to protect the rights, the law is not perfect protection is too difficult?

Hunan News Network News According to the three Xiang Metropolis newspaper reported the era of the network developed, micro-trust friends Circle quietly appeared a lot of "businessmen", many friends turned into a purchase to reach people. Originally sharing the mood and life of the private space into the "online mall", full screen of merchandise information so that "friend Circle" has changed flavor, but also prone to consumer disputes.

Recently, the Huaihua consumer Mr. Ouyang in the micro-trust friend Circle let a friend purchase two bottles of imported red wine, the results found is false wine, want to rights but encountered a problem.

"Case" to buy fake red wine can only be recognized

Mr. Ouyang, who lives in the Huaihua East, refreshes his friends on a micro-letter, finding that a friend recently opened a shopping shop, selling the price of imported wine is nearly half as cheap as the real store. One of the French Beaujolais vintage wine, the price is only 980 yuan, let his heart unceasingly. Soon, Mr. Ouyang contacted the friend, bought two bottles and paid through a bank transfer.

Let Mr. Ouyang did not think of IS, recently he took out the wine to entertain friends, drink after feeling wrong. Cheap red wine, is it fake? Mr. Ouyang hurriedly check the micro-letter in the circle of friends record, but can no longer open that friend's shopping shop, so he called the business sector's rights 12315 complaints. However, when the law enforcement personnel asked Mr. Ouyang to provide payment of bank transfer vouchers, he found that the voucher was accidentally lost.

Unable to determine the object of the complaint, the business sector can not handle, Mr. Ouyang had to consider himself unlucky.

"Bottleneck" micro-letter private transaction is difficult to safeguard

Huaihua City Trade and Industry Bureau 12315 Command Center, if the consumer is through the micro-credit Certified public account to buy goods, micro-trust platform should protect consumers ' rights. But consumer rights may be hard to secure if transactions are made through private micro-accounts.

Micro-letter is a virtual network of social networking, under normal circumstances can not determine the real identity, private marketing account is difficult to find, to the micro-credit marketing supervision brought great difficulty. Once the micro-letter "Circle of Friends" commodity transactions appear commodity quality problems or refuse to perform such consumer disputes, unless the seller expressly fixed the business site, otherwise consumer rights will appear the plight of passive tracing, industry and commerce and other regulatory departments are often unable to intervene to deal with.

Analysis

Two modes of micro-letter shopping

From the current situation, through the micro-letter platform to set up private purchasing account there are two main forms: one is to borrow micro-letter platform for the promotion of goods or shops, but the ultimate transaction behavior, or occurred in Taobao and other traditional online shopping platform. Once the shopping is not satisfied, in accordance with the relevant provisions of the "Network Transactions management measures", consumers also enjoy the "7th no reason to return" the "right to regret."

Another situation is through the private micro-letter chat completed transactions, the other side and no entity stores, can only be seen as a personal deal between the two sides, can not pass the "Consumer Rights Protection Act" rights. At this point, if the consumer to rights, can only be solved by means of civil action. In civil litigation, consumers also have to provide sufficient evidence. The reality is that some consumers even micro-trust friends called What, live in which city do not know, the difficulty of human rights can be imagined.

Remind

Internet shopping should be done as far as possible

Third-party platform

Micro-letter purchasing due to low threshold, input cost, fast propagation and other characteristics, attract more and more merchants to join. However, consumers face good and bad commodity information, often true and false difficult to identify easily deceived. Huaihua Industry and Commerce Department recently issued consumer warning, remind consumers to choose the micro-credit carefully, do not direct remittance purchase.

One is the micro-letter purchasing staff mostly did not deal with business license, no fixed operating places, it is difficult to determine the purchase of people is the operator, and micro-letter has not yet been implemented real-name, account number is registered in individual names, the existence of the possibility of fraud.

Second, once the consumer disputes, because the buyer and seller belong to the private transaction, is regarded as a common civil dispute more likely, it is difficult to apply the new "Consumer Protection Law" "7th, no reason to return" and so on, and even difficult to find the operator himself, consumer rights can not talk about.

Third, consumers in the process of purchase, micro-letter purchasing operators are most require consumers to first through the transfer, remittance of the way to pay some of the deposit or even full payment, this kind of trading method is very easy to receive the collection does not ship, the kind and propaganda does not match the situation.

The Industry and Commerce Department reminds consumers to shop on micro-letters, carefully screened, payment should be avoided by direct remittance, as far as possible to take the way of face-to-face transactions. If the conditions of face-to-face transactions are not allowed, consumers should adhere to Taobao and other Third-party network shopping platform for payment, and keep chat records and bank transfer vouchers, so as to maintain their legitimate rights and interests to retain evidence.