Promised to compensate the losses in batches and in full after verification
Business news recently, netizens complained that their own Dangdang account balance and gift card stolen, for the purchase of electronic products, gold and silver jewelry and other commodities. Dangdang has already committed to, after the identity verification, will be partial, full compensation for the loss of when the user. Dangdang also confirmed that there is indeed a user's account balance and gift card stolen, Dangdang public relations manager Leaf Boat said that the stolen account has more than 100.
Shanghai Big Bang law firm yunting lawyer to reporters that if the user information is determined by the Electronic business site leakage, businesses should be liable for compensation.
Dangdang leaks a cloud of suspicion
Miss Ann bought 60 Dangdang gift cards at the beginning of March this year, with a total of 12000 yuan and activated. March 13, Miss Ann accidentally found her account can not log on normally, she immediately contacted Dangdang customer service, and to the registered mailbox check, the result is: March 10 18 o'clock, her account shows the submission of an order, order two Dell notebooks, a total of 8398 yuan, the recipient is a stone surname in Shenzhen, Guangdong province. Ms. Ann said that she did not buy a computer, the account must have been stolen by others after the malicious consumption.
Coincidentally。 February 11, Dangdang user Mr Fung reflects his account has been tampered with the password, and consumption of 1172 yuan gift cards. He complained on the day, Dangdang said he had reported the report, but has not received any feedback.
According to Ms. Ann, Dangdang does not have any validation procedures when consuming large amounts of users. And many users complained that the password was stolen, still adhere to the gift card sales, the security of consumer accounts there are serious loopholes. But that claim has not been confirmed by Dangdang.
Dangdang yesterday issued a statement said, by the end of last year csdn Internet leaks, the impact of the recent, Dangdang also suffered individual consumer account balance was stolen phenomenon.
Dangdang said the report has been reported
To avoid the loss of users, Dangdang urgent decision to freeze the balance of all accounts and gift cards from March 19 to 21st, and urged consumers to modify the password in a timely manner. At the same time, the consumer account will be stolen a comprehensive investigation, the account before the loss of the freezing, will be in batches after the audit confirmed to the user to give full compensation.
It is reported that Dangdang on the mall system platform has been reported to the public security organs, and said the account balance was stolen users of the report to give full assistance.
In fact, as early as last December, Dangdang official admitted that the user information was stolen, however, Dangdang did not strengthen the user consumption restrictions. The reporter noted that after the password leakage event, users can still buy gift cards for account recharge, and in the consumption without further verification.
Internet security observers, moonlight blogger blogger said that for some users with user account prepaid function of the site, there are a certain risk of theft. "The current hacker misappropriation of user balances, mainly by using the previously leaked password, a large number of matching program log in, and find the balance of the account for consumption." "he said.
(Daily economic News (blog, Weibo), BCC Net report)