Home Appliance two times charge ills

Zeng Guang questioned the "two-time" phenomenon of household electrical appliances seems to have again a flood of signs, and a variety of "two charges" also reflects some manufacturers of the mentality of quick success and related regulatory deficiencies.　　"Two charges" has come to an electric potential every year July is the annual sales season, but due to rising raw materials such as pressure, some air-conditioning manufacturers in order to achieve greater benefits, began to play in the installation link "small 99".　　July 13, who lives in Beijing Shijingshan Lugu in a large supermarket home appliance area to buy a cabinet-style air-conditioning, originally said "Free Installation", but three days after the factory to install unexpectedly said, air-conditioning factory without plug, to pay the plug fee, the air-conditioning can be used normally. According to Ms. Han, she bought air-conditioning when the merchant promised free installation, but when the installation workers to install the door but told her that this cabinet-type air-conditioning in the factory did not have plugs, the need to pay 150 yuan for the cost of the air switch, but also can be equipped with ordinary plugs, but still need to pay 50 yuan cost.　　Ms. Han complains that in order to get the air conditioner to work as soon as possible, she has to listen to the arrangement and spend 150 yuan to buy an air switch. Reporter learned that not only is air-conditioning, two of times the phenomenon of charges in various household electrical appliances are more common in the category. There are reports that a Tianjin Ms. Wang has complained to the authorities recently that she spent more than 1000 yuan to buy a water heater before long. After the machine was sent home, the installer said that the stent, water pipe, screw mouth and other accessories are needed. Ms. Wang has previously understood these, and to the building materials decoration market to buy related accessories, the result of the installation staff said that can not be installed, only their accessories, otherwise the quality can not be guaranteed.　　But the use of special accessories need more than 400 yuan, is the price of its own accessories more than 3 times times more. "I spent more than 5,000 yuan in a mall to buy a 42-inch LCD TV, but to pay money, shopping malls shoppers told me that the pendant or the base of the TV set to another charge, hanging 50 yuan, 150 yuan, and as far as I know, some manufacturers in order to promote is not to charge TV shelves money.　　"A consumer from Xi ' An, Shaanxi, also suffered similar troubles. The most consumer dissatisfaction is not these, but the enterprise collection of accessories costs too high. It is understood that the current air-conditioning company over 3 meters longer than the need for consumers to buy separately, the price of 80 yuan per meter to 120 yuan. and the market price of the connection tube is only about 40 yuan per meter.　　In addition, more than 2 cabinets do not provide plugs, manufacturers to provide the plug price between 30 to 50 yuan, and hardware stores in the brand plug is only about 10 yuan. While the promise of "free installation", while in the on-site installation of a variety of nominal material costs.　　Appliance Installation "Two charges" phenomenon has evolved into an industry unspoken rules. "Two charges" in fact, many of the unknown "by" the consumers are not a few ——— a considerable number of consumers have encountered this situation. At present, the appliance manufacturer collects the expense through the accessories the situation has extended to the household appliances profession various products, moreover involves theThe amount is also getting bigger, and the charges are becoming more and more numerous. Home appliances manufacturers through the collection of accessories to obtain high profits has become the unspoken rules in the industry, the only in the dark is the vast number of consumers.　　Because the manufacturers in the publicity, the general will play "Free installation" slogan, in the installation process is also rarely the initiative to consumers to explain the charging of accessories, only in the home appliance installation of the settlement of the moment, consumers found that they have paid a lot of money. Recently, the reporter visited the major home appliances stores in Beijing, found that quite a number of brands of flat-screen TV racks are to be charged separately. "Can only send the base, the hanger oneself to spend another money to buy, otherwise so cheap we also make what money ah." "In the Big China Electrical Appliance Yuquan Road Shop a well-known brand color TV sales area, a sales staff to the accessories charge is blunt, said home appliances are cheaper, accessories will naturally be reduced, which he thought is" reasonable.　　"No way, we also very helpless." It is understood that in home appliances purchase, use, maintenance and maintenance process, some manufacturers skillfully set the name, two charges, such as shouting the promise of material free, but to cash out hundreds of thousands of door-to-door fees, installation fees, security fees; shouting at the door for free slogan, but in the implementation of the surface price increase products 0 attachment fee,　　Some of the names have even become the home appliance Industry "Guild". A senior person in the household appliance industry told reporters that under normal circumstances, two of the charges mainly in the following areas: First, in the purchase process, manufacturers put some of the main parts of household electrical appliances and accessories to open to sell, such as television and seat racks. There are electromagnetic ovens, the packaging of the frying pan grade, the number of different pieces, even some are not accompanied by wok, some consumers are more careless, in the purchase only see the quality of the cooker, there is no configuration of the wok is not concerned about; the second is in the delivery process due to the distance between the transportation costs, the amount varies; three is in the installation process,　　Charges for piping materials, power supply air and labor costs. Before, Chengdu Electric Appliance Maintenance Trade association Deputy Secretary-General Li Gang has disclosed to the outside household appliance "two times charge" three kinds of ways: first, buys the home appliance does not need the other money to buy the fitting, installs the condition as long as is not too special, will not produce the extra expense. But because its accessories are special accessories, not general, the market is not sold, consumers can only spend a high price from the manufacturer to buy accessories; Air conditioning standard connection tube Too short is often mentioned, followed by kitchen electrical products. Take the water heater for example, the factory standard usually only a smoke pipe and a shower, and to complete the installation of the water heater, stainless steel hot and cold water pipe is necessary, did not do? Consumers have to pay to buy; The important feature is that if you do not buy the accessories together, there is no way to use or use the product.　　For example, the air-conditioning cabinet machine does not fit the plug, flat-screen TV without a base, hanger or do not match the HD line. Look forward to the industry to increase supervision of household appliances "two-time fee" long-standing, and the industry has been criticized, especially last year, "3 15" was the focus of disclosure, "two charges" has been convergence, but recently it has been a flood again. Why do manufacturers dare to risk offending consumers again "stir up trouble"? The reason is that manufacturers in order to safeguard their own interests, and the cost to consumers. Industry insiders said that in the case of raw materials continued to rise, the cost of home appliances manufacturers continue to rise, but for the needs of market competition, home appliances themselves, the price is declining, the manufacturers profit is increasingly meager.　　To solve this situation, manufacturers have turned their eyes to the installation of electrical appliances. Parts of the installation process are essential, and this part of the benefit is readily available. According to the introduction, after-sale charges in the total profit of the merchant has a significant proportion, at present, an electric water heater sales profit is not as high as the installation profit. An appliance brand sales manager said LCD TV, water heaters, air-conditioning and other household electrical appliances products require a higher installation technology, many home appliances enterprises in order to save costs, the work directly entrusted to the store, and the store is further "changed hands", to find other installation companies in the community to complete the work. "In order to earn more profits, installers also have a conscience to charge ' high material fees ', which is the ' free ' installation is not free of the root cause." "Allwin Consulting Research Institute Dean Zhang Yanbin said, there are indeed some home appliances after-sales service enterprises are the main profit is the cost of accessories." The price of accessories by the installation staff, once the consumer said to purchase accessories, installation staff will be safe for the use or to tell the consumer-owned accessories are not within the scope of repair.　　He believes that the cause of this problem is an important reason, it is difficult to rely on a simple product installation, overhaul to achieve normal revenue, so they rely on the sale of accessories to obtain profits. And Wang Maihu, Assistant Secretary-General of China's consumer Association, says there is no clear legal requirement to violate consumer rights for companies to take apart products for sale, which in part encourages the "two-time charge" act.　　However, Wang Maihu said, if the consumers do not know the case after the charges, it is a violation of the consumer's right to know.　　The "two-time charge" of home appliances reflects the market competition, home appliance manufacturers profit only on, on the other hand, and the state has not yet to install the household appliances and other costs, regulatory departments have not yet extended to home appliances sales, installation and other details have a great relationship, highlighting the lack of household appliances market regulation. It is understood that the State has not yet installed the cost of home appliances regulations. Although the merchant did not express the payment in advance, but in the course of the service is a violation of fees and charges, consumers have the right to complain to the relevant departments, but the problem is that the various costs of home appliances are not transparent, consumers do not have much energy to ask the specific price, in the installation process, many parts of the charges are also temporary, Most of this charge does not have any documents, only by the installation staff's price. In addition, whether flat-screen TVs, air-conditioning and other large appliances, orWater heaters, water dispensers and other small household electrical appliances, there is no clear standard standards, accessories and fee standards and other relevant provisions. As a result, it seems that the manufacturers according to their own standards to collect the relevant costs, and can not be regarded as illegal, at most can be regarded as a rule of law of the ball. And since the edge can bring profits, enterprises and why not?