How to cultivate customer service talents

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Many brothers like to talk about dry goods, oh how to upload merchandise, how to put into the through train these, I think these have too many people say, my dry goods can only say that I personally and others do not operate the same way!

A good company is probably a division of business, part of clear, regardless of size of the company is probably a sound part, as long as each of the cells sound ability to constitute a viable individual!

Customer service is the company to face the bridge of customers, many end of the deal is their end of the selection, nurturing customer service is very important, a good set of appointment rules, than many software to be useful many!

Select customer service, I often in the recruitment of customer service in the selection of those who have sales experience, especially the store sold, because many stores have a lot of training, they have a high demand for services, such as Li Ning once half kneeling type service, such customer service to the service enthusiastic and professional are strong a lot! Often I also personally go to these local digging people!

Then I will let the customer service to talk to me for a few minutes, let them talk about a story, pour out a personal happy and unhappy thing, customer service pressure is very big, probably will pour, I do not expect to come to a happy and vivid people out of the company into a depressions people! Remember once to the customer service set an injustice award, One months receive the most gas and share out not angry, there will be a small gift!

Customer service into the company, the top training is to understand the goods, I hope that customer service in three days to understand our company's products, two weeks to know about our work, a good customer service is probably the professor of this job, to customer service to deal with our product questions can also deal with some extended questions to customers, Once I do cosmetics have a customer service a monthly pay can take more than 8,000, many customers often buy a set of cosmetics, whether we are still others will ask her, why because the customer recognized her! Professional knowledge is important, the origin of the company's training and customer service personal learning!

Customer service to give them time to learn, nothing can also let them talk about other people's customer service! Communication is also learning!

To nurture the work of customer service, a customer service is to five of the early eight nights the job is still work for the company in the thought of the job, give them to meet the space, pay them to mention points, more set some awards, listen to their pour, give them face, do the boss feel cow, also want to let staff feel that the workers are also very cow!

Give each customer a book, adhere to their handwritten diary, cultivate their meditation, but also to cultivate their notes, daily calculation transactions, but also to calculate the deal, there is no follow-up transactions, those customers later selected what other brands, there is no plus friends, often give them some ideas, perhaps a little common sense!

Empty probably let customer service more to look at the recent purchase status of the outstanding customers, assess the situation, so that you can understand a customer! Customers who are not sold are also customers!

Foster customer service Less active response, you can have some key questions of the active option, but I hope you can for different customers to arrange some different words, not a customer from the store to walk received are mechanical answers!

Company to staff training only structure, an excellent staff also needs their own efforts! There are tens of thousands of ways to encourage employees, the most important thing is nothing, 1: Pay to give in place, 2: Heart Don't hurt! A company that shares your knowledge and wealth is the best channel for employees.