Share Personal web site receipt of Customer request refund cases

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Today, we share personal website orders, the final customer request refunds The real case, hope that through this case can help personal stationmaster to encounter some problems, at the same time also want to pass this article, let oneself reflect on, why originally is a good thing, eventually will be completed so the end, Also let the following orders more experience.

Individual orders differ from company orders

Personal orders don't look like companies or studios, the company has a person responsible for planning, design, procedures, art, operation of a complete process, have a person to be responsible for, the advantage of doing so can be achieved speed, professional, and responsible, because everyone does things are their own professional and have long-term work experience, and personal orders, whether it is a program, design, program, art is a person to complete their own, so the entire process down you can not be exhaustive, for example: I only know more about the program, so relatively speaking to the copy and art aspects of the process as proficient as the program.

How am I going to follow this list?

This customer is in 58 with the city contact, see the release of information in the local and not very high requirements of the kind, so immediately called a telephone consultation, through the communication after understanding the basic situation of customers is a dental clinic, want to do a separate clinic website, The reason why we said that the independent website is because the customer had done the promotion in 58 with the city above, but is not an independent site, and 58 templates have a lot of local nature is not what customers want, so on this issue with the customer analysis of classified information sites and independent site advantages and disadvantages of comparison, the final customer is naturally more agree with my point of view, So I made an appointment for the next day to discuss the door.

After the next day meet, with the customer to identify specific things, what template, home page layout, and other layout of the page, the details of the determination to ask customers to do not record, the customer completely do not know what is the record, and then with the customer said the record and the difference between the record. PS: (For this pure small white, believe that webmaster have had the understanding of the final customer decided to record, but the problem began to appear, the customer said: "I in 58 to do promotion, 58 sent me a domain name, if you give me to do the station can use 58 send me that domain name, I see is the top-level domain name, answer certainly can." The first thing to say in advance is because of this, resulting in the back of the customer request refund.

Customer Request for refund

Promised the client to complete the time is half a month, so half a month passed, the website also completes, takes the demonstration station to the customer to see no question, the customer asks when to be possible on-line, asks this question, suddenly does not know how to answer, because the website has not filed, has paused to say with the customer: the website record not so fast, There is no way can only be fooled customers, because it is their own fault, hung up after the phone hurriedly deal with the record of things, after half a month customer asked the website can be online No, this time I answer because your domain name is still in 58 must be transferred out before you can record.

This time the customer is anxious, said has given you one months has not done well, originally you is with me how to say,

I replied: This is not I can control, and then your domain name is still in 58, I have negotiated with 58 for one weeks before the domain name to turn out.

At last the client was impatient and said how long it would take to record it now,

I replied: "It takes half a month, the customer answered directly:" Then you give me the money back! I immediately replied: The website has helped you to do, the space also helped you to buy, you now say to refund also too unkind, finally with the customer communication decision not to record, must immediately put the website on-line. It was a good thing to get this list done.

Summary：

Whether it is a personal webmaster orders or companies, are responsible for the customer, as long as you receive the money, you have to have the responsibility to solve the problem of the customer, or simply do not answer, there is a point to suggest everyone: After the list is confirmed if the customer to record, it is best to file the record, because the record is not we can control, So we can deal with more troublesome things first, so that we can save a lot of time without wasting.

This article by the Webmaster Zhou Xingzhi provide reprint please specify: Ace Spice Goods Investment: http://www.aisiqingqu.com