Silver Heron Eight porridge shelf life after the deterioration of long hair drink after the body appears unwell

Recently, the reporter received a home in Jinan, Ms. Gao complained: "Their children in the drinking Silver Heron eight porridge after the body discomfort, the inspection found in the shelf life of the product has been metamorphic hair."　　The reporter interviewed for the matter. Netizen reflects: Silver Heron Longan Eight porridge hairy four-year-old children drank half a jar of reporters and Ms. Gao made contact, on the phone, Ms. Gao told reporters: February 26, 2013, their 4-year-old little nephew in the home opened a can "Silver Heron Longan Eight porridge" drink, drank half came to say taste wrong.　　Ms Gao found that there are a large number of green mildew spots on the wall of the eight porridge jar, which has been spoiled hairy and emits an unpleasant smell. The inside of the cans is covered with green hair, mildew spot has polluted eight porridge. (Ms. Gao) eat the problem of "Silver Heron Longan Eight Porridge" (Ms. Gao shot) "At that time I was dumbfounded, 4-year-old children do not sensible, eight porridge has been drunk half a jar, it is impossible to spit out."　　I'll check it out. The production date of the pot bottom is December 5, 2012, the shelf life is up to December 4, 2014, and the shelf life is not exceeded.　　"The child began to cough that day, stomach pain, and now has been taking medicine, I suspect with a spoiled silver Heron eight porridge," Ms. Gao told reporters. "After the problem, I first dialed the eight porridge jar on the hotline 800-858-0989, but has not been through."　　Then dialed another number 4008-852989, to Silver Heron Eight porridge manufacturers reflect the quality problems encountered. Ms. GAO said: In the phone, the Silver Heron staff recorded her reflection of the situation, said the company will report to the relevant departments. On the same day, the Silver Heron in Jinan, a local delivery agent and Ms. Gao made contact, door-to-door view of the problem products, and took photos.　　For the product in the shelf life of the reason for the deterioration of hair, staff said because the Silver Heron eight porridge is the Xiamen factory production, estimated with the storage and transportation process of improper operation. "He said he could pay me two cans of the same product, and later said that I can accompany a box of eight porridge or silver heron production of other products, I did not agree." "I do not ask for compensation, the eight porridge child has been drunk into the belly, compensation can not change the facts." If, for this reason, children have more severe symptoms, they are afford. I only ask the factory staff to accompany the children to the hospital to do a digestive system examination, and bear this part of the cost.　　The test results are not the best, if there is a problem to deal with the situation, Ms. Gao told reporters. Silver Heron staff said: "Manufacturers do not have time to accompany the children to do the inspection, and the Jinan area in charge of the mobile phone owe downtime, the fundamental contact."　　He himself is just ordinary staff, unable to give any commitment and assurance, can only report to the leadership of the matter, "Gao said to reporters:" I feel that their request is not too much, and the person in charge of mobile phone due to downtime, can not charge on the charges again? is simply fooling around with consumers. " Factory Attitude: Issued medical certificateCan undertake physical examination February 27, Ms. Gao again dialed Silver Heron 400 Service phone, stressed that children drink eight porridge after the symptoms of stomach pain, the manufacturers sent to the hospital for inspection. Subsequently, a claiming to be a silver Heron staff of the Lady, has used three different Fujian Xiamen mobile phone number to contact Ms. Gao, said that Ms. Gao as soon as possible to take the child to the hospital to check the body, do not delay related treatment.　　Said he is responsible for the Shandong market, is currently in Weifang meeting, there is no time to deal with Ms. Gao face-to-face. "She asked me to take the child to the hospital on the phone to check, and must be written" is to drink expired Silver Heron Eight porridge caused by abdominal pain, "the words of the inspection report, otherwise in accordance with the relevant provisions of the Silver Heron, can not afford the child physical examination costs.　　In addition, if consumers agree to reach a settlement, can provide 2 to 4 cartons of silver Heron Longan Eight porridge as compensation, "Gao told reporters." "Before the Silver Heron staff inspected the problem products, but also admitted that the improper storage and transportation caused the quality problem." Now changed the tone, began to blame the passing on the consumer, really let a person very chilling. Step back, even if the child did not drink on the discovery of deterioration, but also a serious quality problems, Silver Heron should also be the consumer to make corresponding explanations and compensation. Now the Silver Heron this brand completely disappointed. "Reporter investigation: Silver Heron said in accordance with national standards for early change in the question of the weather in the north in order to further understand the progress of the event, the reporter dialed Ms. Gao to provide the Silver Heron staff Telephone, a gong surnamed manager said:" He himself has been aware of the problems reflected by Ms. Gao. "　　At that time because the relevant person in charge in the meeting, so the complaint to consumers is not timely response. For Ms. Gao 4-year-old nephew examination fee, Silver Heron Group recommended parents first take the child to see a doctor, if there is a problem, the need for a hospital to issue relevant proof, and stated that "by drinking spoiled silver Heron product", otherwise it is really impossible to advance the cost of physical examinations.　　In terms of compensation, Silver Heron Group Implementation standards are more than the national regulations of the proportion, can send more than a few boxes of eight porridge. On the Silver Heron eight porridge in the shelf life of moldy deterioration reasons, Gong manager said: May be related to the recent cold weather in the north, and the production process and processing environment has no relationship.　　The specific situation because did not see the problem products and photos dare not assert. Lawyer Line: Due to product quality problems caused by consumers have the right to claim compensation Shan Dong Sunkai law firm Guo Lawyer pointed out that, in accordance with the "Consumer Protection Law" and "the People's Republic of China product quality Law" related provisions, consumers because of the use of substandard products caused by physical damage to dealers or manufacturers to seek compensation According to the provisions of the Food Safety law, if the operator violates the provisions of this law and causes personal, property or other damage, he shall be liable for compensation according to law. To produce food that does not conform to food safety standards or to sell food that is not in compliance with food safety standards, consumers, in addition to claims for damages, can also ask producers or sellers to pay 10 times times the price of compensation. In addition, Ms. Gao should keep the relevant evidence so as not to protect the rights in the futureIn the passive. Reporter interview at the same time, also received from the Henan Jiyuan consumer Miss Peng reflected: buy Silver Heron Eight porridge, in the shelf life of spoilage, manufacturers did not make a reasonable reply.