The Golden Week is approaching, the consumption trap must recognize

Beijing January 26 Electric Spring Festival near the Golden Week, the domestic tourism market ushered in a new round of "blowout." More and more consumers choose to stay at home, in the computer, mobile phone before booking travel products. However, the reporter investigation found that there is a vacuum in the supervision of tourism, the tourism market once the "price war" has been fully "on-line", online travel booking convenient and fast behind, but also hides many consumer traps.

Trap One: Phishing sites to defraud money to steal information

At the beginning of 2014, Ms. Ding, who lives in Beijing, planned to take annual leave home to Guangzhou, worried about ticket tension, and decided to book the tickets online in advance. "Search on the internet to a well-known airlines, the price is very cheap, the original price of 1900 Yuan ticket at that time as long as 1000 yuan." "said Ms. Ding.

After talking with customer service, Ms. Ding ordered 2 tickets and net silver to pay 2000 yuan, the system shows that the failure to pay success, but she received the net silver has paid 2000 yuan of mobile phone messages. She then dialed the website's customer service phone and found that it was no longer open. After the alarm, Ms. Ding found herself mistakenly into the "fishing" trap.

According to the statistics released by the consultation, China's travel market in 2013 reached a scale of 220.46 billion yuan, an increase of 29%. The huge business opportunities in the tourism electricity market have also made the criminals stare at the cake.

China's anti-Phishing Alliance statistics show that as of December 30, 2013, the alliance has been identified and processed 169,154 fishing sites, accompanied by the Spring festival holiday approaching, tourist attractions, ticket booking type phishing site will become a fast-growing type of fishing site.

Jinshan Poison PA Internet Security Industry researchers told reporters that in 2013 with online payment-related fishing sites accounted for 47% of all the total number of new phishing sites, become Internet users travel online consumption of the enemy. Phishing is the official website of the fishing has been endless, to fake airlines, fake travel agents, false ticket sales of phishing sites caused by the loss of netizens are also very large. "On mobile phones or tablets, phishing sites are more difficult to distinguish, and if you mistakenly submit personal information on a phishing site, it can cause serious damage," he said. ”

Trap two: A wide range of consumer difficult to distinguish

Last October 1, the travel law was formally implemented, making it possible to return to a reasonable price range of offline team tourism products that had been a "price war", but the "low price trap" of the past appeared on the Internet.

Reporter investigation found that in-line cattle nets, where to go to the network online tourism platform, Sanya, Bali and other spring Festival tourism popular destinations of air tickets, team tours, free line products are very popular, which some of the very low price of the "group tour."

Where to go in the network of group buy tourism channel, labeled as "Beijing double fly Sanya 4 days 3 nights free line" is only 3388 yuan, is its so-called market price of 16 percent, and the trip to the five-star "legendary Love Resort Hotel." But after the reporter and hotel verification, this hotel is a quasi-five-star hotel, has not been certified approval, the difference is very far.

In addition, a variety of 6 days 4 nights Bali, such as outbound travel products, the merchant quote does not contain landing visa fees and departure tax total of about 250 yuan per person, including a low-cost group buy products within six days of the time of three days of food needs to be resolved by the tourists themselves.

Liu Simin, a special researcher at the Institute of Tourism Studies of the Chinese Academy of Social Sciences, said consumers could not simply compare prices on the Internet. "Online ordering travel products should focus on the brand, preferably in the large-scale travel agencies on their own network platform to buy." ”

Reporter investigation also found that some of the team tour products to "send Insurance" as a selling point to attract tourists, in the "Service Standards" column claimed to have purchased the "travel agency liability insurance." But relevant industry experts said, "travel agency liability Insurance" is only a travel agency to buy their own insurance, not for tourists to buy. Tourists still need to choose insurance products according to their own situation, different destinations and the risk of tourism activities.

Trap Three: The service is not in place tourists complain about the difficult rights

In addition to tourism products, air tickets, hotel ordering is another major business of online tour operators, industry analysts said, the current online ticket booking business tends to mature, in the overall air ticket booking in the high permeability, which also makes more and more ultra-low price tickets appear in the line tourism platform.

Li, who lives in Beijing, told reporters that he had been to buy tickets for Beijing to Hangzhou at the end of last November, "where to quote Air China's flight price of 410 yuan, including insurance, the past even if the discount price is more than 800 yuan." "Payment completed two hours after the ticket, agent customer service then called to explain that the system is the reason, failed to successfully out the ticket, if you continue to buy, you need to buy again." "At that time, the price is not 410 yuan, but 800 yuan whole." ”

Encounter similar experience and the Netizen "and and the sea", she said herself in Ctrip ordered to go to Bali's itinerary, but the booking and the final delivery of the order time is not the same, a full night, had to cancel the order, was Ctrip informed to bear the hotel lost thousands of dollars.

Reporter learned that there are many consumers through the online platform to buy tourism, travel products, once the rights and interests have been violated, it fell to "complaints without door" "Yaba" situation.

Chu Baochang, Director of the Professional Committee of Consumer Rights and interests of the Beijing Bar Association, said that if the tour operator caused the loss of consumers because of the operation error, consumers could make a complaint to the electric dealer through the evidence, and ask for compensation for the tardiness fee. If the electricity dealer is involved in false publicity or knowingly cheats consumers, it must bear criminal liability.

Liu Simin that the tourism law focuses on the problem of team tourists, but there is still a gap on how to monitor the online tourism platform and how to protect the rights and interests of the casual visitors. "Consumers must develop the habit of signing contracts before travel, and the contract ' more serious ' to protect their own interests to the maximum extent." ”